Public e-service framework towards sustainable service delivery
E-service enables citizens to interact and receive services from most government agencies which are convenient, dependable, and less costly. To promote efficient and effective service delivery, the Malaysian government is targeting zero face-to-face service delivery with 90% of all government servic...
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| Main Author: | |
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| Format: | Thesis |
| Language: | English |
| Published: |
2016
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| Subjects: | |
| Online Access: | http://eprints.utm.my/id/eprint/84048/1/HaslindaSutanAhmadPFC2016.pdf |
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