Public e-service framework towards sustainable service delivery
E-service enables citizens to interact and receive services from most government agencies which are convenient, dependable, and less costly. To promote efficient and effective service delivery, the Malaysian government is targeting zero face-to-face service delivery with 90% of all government servic...
Saved in:
Main Author: | Sutan Ahmad Nawi, Haslinda |
---|---|
Format: | Thesis |
Language: | English |
Published: |
2016
|
Subjects: | |
Online Access: | http://eprints.utm.my/id/eprint/84048/1/HaslindaSutanAhmadPFC2016.pdf |
Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
Similar Items
-
Co-creation of value between customers and providers in government e-service delivery
by: Ademola, Adeleke Imran
Published: (2013) -
ICT shared service framework for E-government among organizations
by: Hafizi, Ravika
Published: (2018) -
Model based framework for measuring service level agreement performance in service oriented architecture
by: Ahmad Al-Sakkaf, Alawi Abdullah
Published: (2013) -
An integrated service architecture framework for information technology service management and enterprise architecture
by: Nabiollahi Najafabadi, Akbar
Published: (2012) -
Personalisation framework for Malaysian m-government service
by: Abu Bakar, Noor Suriana
Published: (2022)