Implementing ITIL - service support in the infrastructure and service unit of CICT, UTM
ITIL implementation is rapidly growing in the organizations. One of the major parts of ITIL framework is service support which is including of several processes especially Configuration Management, Helpdesk Management and so on. In addition, there are several ITIL-based frameworks such as Microsoft...
محفوظ في:
| المؤلف الرئيسي: | |
|---|---|
| التنسيق: | أطروحة |
| اللغة: | English |
| منشور في: |
2008
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| الموضوعات: | |
| الوصول للمادة أونلاين: | http://eprints.utm.my/id/eprint/9457/1/MasaratAyatFSKSM2008.pdf |
| الوسوم: |
إضافة وسم
لا توجد وسوم, كن أول من يضع وسما على هذه التسجيلة!
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