Kepuasan pelanggan terhadap kualiti perkhidmatan kaunter: kajian perbandingan di jabatan imigresen dan jabatan pendaftaran negara

Counter services quality is being considered as one of the most important research topics in the context of human resource development, since it closely relates to customer satisfaction. Employee apathy, lacks of knowledge and skill, inadequate service operation systems, inflated customer expectatio...

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主要作者: Bujang, Siti Mariam
格式: Thesis
出版: 2000
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