Customer satisfaction and service quality of zakat institution in Penang
In Malaysia, zakat agencies were institutionalized since many years ago. Despite that, there are still news about dissatisfaction of Muslim community on zakat institution. The purpose of this study is to examine customer satisfaction and service quality of zakat institution in Penang, known as Zakat...
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| 格式: | Thesis |
| 语言: | eng eng |
| 出版: |
2021
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| 主题: | |
| 在线阅读: | https://etd.uum.edu.my/10024/1/s824921_01.pdf https://etd.uum.edu.my/10024/2/s824921_02.pdf |
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