Evaluating the effect of talent management practices and succession management implementation on employee engagement and quality of services for federal authority for identity and citizenship in Dubai

The main objective of this research is to evaluate talent management practices and implement succession management to improve employee engagement and service quality of the Federal Authority for identity and citizenship in the Emirate of Dubai. This is done by examining the impact of succession mana...

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Main Author:	Ahmad, Khalid Ayoob Mohd Hassan
Format:	Thesis
Language:	eng eng
Published:	2022
Subjects:	HD28-70 Management Industrial Management
Online Access:	https://etd.uum.edu.my/10617/1/depositpermission_s825890.pdf https://etd.uum.edu.my/10617/2/s825890_01.pdf
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id	my-uum-etd.10617
record_format	uketd_dc
spelling	my-uum-etd.106172023-07-31T00:29:18Z Evaluating the effect of talent management practices and succession management implementation on employee engagement and quality of services for federal authority for identity and citizenship in Dubai 2022 Ahmad, Khalid Ayoob Mohd Hassan Wallang, Muslimin Bashi, Zainab Senan Mahmod Attar Ghazali Shafie Graduate School of Government Ghazali Shafie Graduate School of Government HD28-70 Management. Industrial Management The main objective of this research is to evaluate talent management practices and implement succession management to improve employee engagement and service quality of the Federal Authority for identity and citizenship in the Emirate of Dubai. This is done by examining the impact of succession management and talent management as independent variables on service quality, which acts as the dependent variable. This study also examines the mediating role of employee engagement in the relationship between succession management and talent management as an independent variable on the one hand and service quality on the other. This research is conducted quantitatively using statistical evaluation based on detailed solutions and variance and covariance, correlation and regression techniques. This study is a large research topic since it is related to talent management practices and the implementation of succession management in Federal Authorities, where there have been previous studies being conducted. Questionnaire was used to collect data for the study and was generated from literary works and modified to suit the study conditions. The population of this assessment is employees working in the Federal Authority for identity and citizenship in the Emirate of Dubai, with the target sample size of 370, but the actual valid data set was 325 samples. The results of the main dependent variable, the service quality of the Federal Authority to show satisfactory predictive power and significant predictive significance. The proposed model can explain 88.7% of the variance in the degree of spell check in service quality, which has a good relationship with succession management and talent management as independent variables. While in the results of the analysis of employee engagement, the correlation of employees in the relationship between talent management replacement management as an independent variable on the one hand and service quality on the other hand is a satisfactory result. 2022 Thesis https://etd.uum.edu.my/10617/ https://etd.uum.edu.my/10617/1/depositpermission_s825890.pdf text eng staffonly https://etd.uum.edu.my/10617/2/s825890_01.pdf text eng public other masters Universiti Utara Malaysia
institution	Universiti Utara Malaysia
collection	UUM ETD
language	eng eng
advisor	Wallang, Muslimin Bashi, Zainab Senan Mahmod Attar
topic	HD28-70 Management Industrial Management
spellingShingle	HD28-70 Management Industrial Management Ahmad, Khalid Ayoob Mohd Hassan Evaluating the effect of talent management practices and succession management implementation on employee engagement and quality of services for federal authority for identity and citizenship in Dubai
description	The main objective of this research is to evaluate talent management practices and implement succession management to improve employee engagement and service quality of the Federal Authority for identity and citizenship in the Emirate of Dubai. This is done by examining the impact of succession management and talent management as independent variables on service quality, which acts as the dependent variable. This study also examines the mediating role of employee engagement in the relationship between succession management and talent management as an independent variable on the one hand and service quality on the other. This research is conducted quantitatively using statistical evaluation based on detailed solutions and variance and covariance, correlation and regression techniques. This study is a large research topic since it is related to talent management practices and the implementation of succession management in Federal Authorities, where there have been previous studies being conducted. Questionnaire was used to collect data for the study and was generated from literary works and modified to suit the study conditions. The population of this assessment is employees working in the Federal Authority for identity and citizenship in the Emirate of Dubai, with the target sample size of 370, but the actual valid data set was 325 samples. The results of the main dependent variable, the service quality of the Federal Authority to show satisfactory predictive power and significant predictive significance. The proposed model can explain 88.7% of the variance in the degree of spell check in service quality, which has a good relationship with succession management and talent management as independent variables. While in the results of the analysis of employee engagement, the correlation of employees in the relationship between talent management replacement management as an independent variable on the one hand and service quality on the other hand is a satisfactory result.
format	Thesis
qualification_name	other
qualification_level	Master's degree
author	Ahmad, Khalid Ayoob Mohd Hassan
author_facet	Ahmad, Khalid Ayoob Mohd Hassan
author_sort	Ahmad, Khalid Ayoob Mohd Hassan
title	Evaluating the effect of talent management practices and succession management implementation on employee engagement and quality of services for federal authority for identity and citizenship in Dubai
title_short	Evaluating the effect of talent management practices and succession management implementation on employee engagement and quality of services for federal authority for identity and citizenship in Dubai
title_full	Evaluating the effect of talent management practices and succession management implementation on employee engagement and quality of services for federal authority for identity and citizenship in Dubai
title_fullStr	Evaluating the effect of talent management practices and succession management implementation on employee engagement and quality of services for federal authority for identity and citizenship in Dubai
title_full_unstemmed	Evaluating the effect of talent management practices and succession management implementation on employee engagement and quality of services for federal authority for identity and citizenship in Dubai
title_sort	evaluating the effect of talent management practices and succession management implementation on employee engagement and quality of services for federal authority for identity and citizenship in dubai
granting_institution	Universiti Utara Malaysia
granting_department	Ghazali Shafie Graduate School of Government
publishDate	2022
url	https://etd.uum.edu.my/10617/1/depositpermission_s825890.pdf https://etd.uum.edu.my/10617/2/s825890_01.pdf
_version_	1776103851800133632

Evaluating the effect of talent management practices and succession management implementation on employee engagement and quality of services for federal authority for identity and citizenship in Dubai

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