Factors influencing user satisfaction level towards ETP system among inland revenue board (IRB) officers in Malaysia
This study examines the factors influencing user satisfaction level with the use of the Enterprise Taxpayer Profile (ETP) system among officers in the Inland Revenue Board of Malaysia. The ETP system, based on the Data Warehouse (DW) method, was developed and implemented in 2008 to enhance the opera...
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| Format: | Thesis |
| Language: | eng eng |
| Published: |
2023
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| Subjects: | |
| Online Access: | https://etd.uum.edu.my/10725/1/s829342_01.pdf https://etd.uum.edu.my/10725/2/s829342_02.pdf |
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