Factors influencing user satisfaction level towards ETP system among inland revenue board (IRB) officers in Malaysia

This study examines the factors influencing user satisfaction level with the use of the Enterprise Taxpayer Profile (ETP) system among officers in the Inland Revenue Board of Malaysia. The ETP system, based on the Data Warehouse (DW) method, was developed and implemented in 2008 to enhance the opera...

Full description

Saved in:

Bibliographic Details
Main Author:	Intan Syakira, Sulaiman
Format:	Thesis
Language:	eng eng
Published:	2023
Subjects:	HD Industries Land use Labor.
Online Access:	https://etd.uum.edu.my/10725/1/s829342_01.pdf https://etd.uum.edu.my/10725/2/s829342_02.pdf
Tags:	Add Tag No Tags, Be the first to tag this record!

id	my-uum-etd.10725
record_format	uketd_dc
spelling	my-uum-etd.107252023-10-30T03:13:18Z Factors influencing user satisfaction level towards ETP system among inland revenue board (IRB) officers in Malaysia 2023 Intan Syakira, Sulaiman Ibrahim, Marhaiza College of Business (COB) College of Business HD Industries. Land use. Labor. This study examines the factors influencing user satisfaction level with the use of the Enterprise Taxpayer Profile (ETP) system among officers in the Inland Revenue Board of Malaysia. The ETP system, based on the Data Warehouse (DW) method, was developed and implemented in 2008 to enhance the operating systems and boost the capacity of governmental institutions. To assess user satisfaction with the ETP system, four independent variables were adapted, namely System Quality (SQ), Information Quality (IQ), Service Quality (SVQ), and System Use (SU), using the updated DeLone and McLean Model of Information Systems Success. The study was conducted in IRBM's branches throughout Malaysia and involved 140 officers from the Audit Department. Multiple regression analysis was used to examine the relationship of the variables. The findings indicate that System Quality (SQ), Information Quality (IQ), and Service Quality (SVQ) have a significant positive relationship and contribute to IRBM officers' satisfaction with the adoption of the ETP system. The high level of user satisfaction achieved by IRBM through the ETP system serves as a benchmark for the organization and demonstrates that IRBM is on the right track in achieving its system development goals. Furthermore, users' proposals for IRBM include providing more recent data, such as online trading information, and increasing links with other government agencies such as the Malaysian Quarantine and Inspection Services Department (MAQIS). 2023 Thesis https://etd.uum.edu.my/10725/ https://etd.uum.edu.my/10725/1/s829342_01.pdf text eng 2026-04-30 staffonly https://etd.uum.edu.my/10725/2/s829342_02.pdf text eng public other masters Universiti Utara Malaysia
institution	Universiti Utara Malaysia
collection	UUM ETD
language	eng eng
advisor	Ibrahim, Marhaiza
topic	HD Industries Land use Labor.
spellingShingle	HD Industries Land use Labor. Intan Syakira, Sulaiman Factors influencing user satisfaction level towards ETP system among inland revenue board (IRB) officers in Malaysia
description	This study examines the factors influencing user satisfaction level with the use of the Enterprise Taxpayer Profile (ETP) system among officers in the Inland Revenue Board of Malaysia. The ETP system, based on the Data Warehouse (DW) method, was developed and implemented in 2008 to enhance the operating systems and boost the capacity of governmental institutions. To assess user satisfaction with the ETP system, four independent variables were adapted, namely System Quality (SQ), Information Quality (IQ), Service Quality (SVQ), and System Use (SU), using the updated DeLone and McLean Model of Information Systems Success. The study was conducted in IRBM's branches throughout Malaysia and involved 140 officers from the Audit Department. Multiple regression analysis was used to examine the relationship of the variables. The findings indicate that System Quality (SQ), Information Quality (IQ), and Service Quality (SVQ) have a significant positive relationship and contribute to IRBM officers' satisfaction with the adoption of the ETP system. The high level of user satisfaction achieved by IRBM through the ETP system serves as a benchmark for the organization and demonstrates that IRBM is on the right track in achieving its system development goals. Furthermore, users' proposals for IRBM include providing more recent data, such as online trading information, and increasing links with other government agencies such as the Malaysian Quarantine and Inspection Services Department (MAQIS).
format	Thesis
qualification_name	other
qualification_level	Master's degree
author	Intan Syakira, Sulaiman
author_facet	Intan Syakira, Sulaiman
author_sort	Intan Syakira, Sulaiman
title	Factors influencing user satisfaction level towards ETP system among inland revenue board (IRB) officers in Malaysia
title_short	Factors influencing user satisfaction level towards ETP system among inland revenue board (IRB) officers in Malaysia
title_full	Factors influencing user satisfaction level towards ETP system among inland revenue board (IRB) officers in Malaysia
title_fullStr	Factors influencing user satisfaction level towards ETP system among inland revenue board (IRB) officers in Malaysia
title_full_unstemmed	Factors influencing user satisfaction level towards ETP system among inland revenue board (IRB) officers in Malaysia
title_sort	factors influencing user satisfaction level towards etp system among inland revenue board (irb) officers in malaysia
granting_institution	Universiti Utara Malaysia
granting_department	College of Business (COB)
publishDate	2023
url	https://etd.uum.edu.my/10725/1/s829342_01.pdf https://etd.uum.edu.my/10725/2/s829342_02.pdf
_version_	1783729417218949120

Factors influencing user satisfaction level towards ETP system among inland revenue board (IRB) officers in Malaysia

Similar Items