Factors affecting users’ satisfaction towards smart system adoption among Inland Revenue Board (IRB) officers in Malaysia
This paper examines the elements affecting on users’ satisfaction towards the adoption of Smart Management and Reliable Tax System (SMART) system among officers in Inland Revenue Board of Malaysia. SMART system was developed and implemented in 2019, which is based on Customer Relationship Management...
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| Format: | Thesis |
| Language: | eng eng |
| Published: |
2022
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| Subjects: | |
| Online Access: | https://etd.uum.edu.my/10758/1/s827752_01.pdf https://etd.uum.edu.my/10758/2/s827752_02.pdf |
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