Critical factors of crisis escalations between customers and front-line security at Dubai International Airport

The main objective of the research was to examine the moderating role of organizational culture over the relationship between racial profiling, gender profiling, technology usage, and communication channels and crisis escalation at Dubai International Airport. Based on comprehensive review of litera...

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Main Author:	Falamarzi, Ibrahim Ahmad Ali Mohammad
Format:	Thesis
Language:	eng eng eng
Published:	2023
Subjects:	HD58.7 Organizational Behavior. HF5415.33 Consumer Behavior.
Online Access:	https://etd.uum.edu.my/10832/1/permission%20to%20deposit-not%20allow-s903749.pdf https://etd.uum.edu.my/10832/2/s903749_01.pdf https://etd.uum.edu.my/10832/3/s903749_02.pdf
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id	my-uum-etd.10832
record_format	uketd_dc
spelling	my-uum-etd.108322023-12-27T03:55:18Z Critical factors of crisis escalations between customers and front-line security at Dubai International Airport 2023 Falamarzi, Ibrahim Ahmad Ali Mohammad Mohd Udin, Mashitah Siam, Mohammed R.A Ghazali Shafie Graduate School of Government Ghazali Shafie Graduate School of Government HD58.7 Organizational Behavior. HF5415.33 Consumer Behavior. The main objective of the research was to examine the moderating role of organizational culture over the relationship between racial profiling, gender profiling, technology usage, and communication channels and crisis escalation at Dubai International Airport. Based on comprehensive review of literature and taking the theoretical support of theory of planned behavior and sequential theory if psychological distress the research is being conducted by applying structural equation modeling over sample of 360 respondents including travelers and front-line staff. The respondents were chosen using convenience sampling basis. For collecting the data, a questionnaire in English was adopted from prior studies. The travelers at Dubai international airport and the staff of front-line employees constitute the population for the study. The valid dataset 360 samples were chosen from received questionnaires. The results of structural equation modeling confirmed all the eight-hypothesis including four direct hypothesis and four moderating hypotheses. The calculated value of explained variation or coefficient of determination confirmed that without moderator the model has capacity to predict 59.8% variation in the crisis escalation and with moderator 60.2%. the study concluded that organizational culture holds a significant moderating role and the model has moderate predictive relevance. Furthermore, the limitations and guidelines for the future researchers are also presented. 2023 Thesis https://etd.uum.edu.my/10832/ https://etd.uum.edu.my/10832/1/permission%20to%20deposit-not%20allow-s903749.pdf text eng staffonly https://etd.uum.edu.my/10832/2/s903749_01.pdf text eng 2026-08-22 staffonly https://etd.uum.edu.my/10832/3/s903749_02.pdf text eng staffonly other doctoral Universiti Utara Malaysia
institution	Universiti Utara Malaysia
collection	UUM ETD
language	eng eng eng
advisor	Mohd Udin, Mashitah Siam, Mohammed R.A
topic	HD58.7 Organizational Behavior. HF5415.33 Consumer Behavior.
spellingShingle	HD58.7 Organizational Behavior. HF5415.33 Consumer Behavior. Falamarzi, Ibrahim Ahmad Ali Mohammad Critical factors of crisis escalations between customers and front-line security at Dubai International Airport
description	The main objective of the research was to examine the moderating role of organizational culture over the relationship between racial profiling, gender profiling, technology usage, and communication channels and crisis escalation at Dubai International Airport. Based on comprehensive review of literature and taking the theoretical support of theory of planned behavior and sequential theory if psychological distress the research is being conducted by applying structural equation modeling over sample of 360 respondents including travelers and front-line staff. The respondents were chosen using convenience sampling basis. For collecting the data, a questionnaire in English was adopted from prior studies. The travelers at Dubai international airport and the staff of front-line employees constitute the population for the study. The valid dataset 360 samples were chosen from received questionnaires. The results of structural equation modeling confirmed all the eight-hypothesis including four direct hypothesis and four moderating hypotheses. The calculated value of explained variation or coefficient of determination confirmed that without moderator the model has capacity to predict 59.8% variation in the crisis escalation and with moderator 60.2%. the study concluded that organizational culture holds a significant moderating role and the model has moderate predictive relevance. Furthermore, the limitations and guidelines for the future researchers are also presented.
format	Thesis
qualification_name	other
qualification_level	Doctorate
author	Falamarzi, Ibrahim Ahmad Ali Mohammad
author_facet	Falamarzi, Ibrahim Ahmad Ali Mohammad
author_sort	Falamarzi, Ibrahim Ahmad Ali Mohammad
title	Critical factors of crisis escalations between customers and front-line security at Dubai International Airport
title_short	Critical factors of crisis escalations between customers and front-line security at Dubai International Airport
title_full	Critical factors of crisis escalations between customers and front-line security at Dubai International Airport
title_fullStr	Critical factors of crisis escalations between customers and front-line security at Dubai International Airport
title_full_unstemmed	Critical factors of crisis escalations between customers and front-line security at Dubai International Airport
title_sort	critical factors of crisis escalations between customers and front-line security at dubai international airport
granting_institution	Universiti Utara Malaysia
granting_department	Ghazali Shafie Graduate School of Government
publishDate	2023
url	https://etd.uum.edu.my/10832/1/permission%20to%20deposit-not%20allow-s903749.pdf https://etd.uum.edu.my/10832/2/s903749_01.pdf https://etd.uum.edu.my/10832/3/s903749_02.pdf
_version_	1794023761306976256

Critical factors of crisis escalations between customers and front-line security at Dubai International Airport

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