Factors affecting intention to use learning management system among employees of Telekom Malaysia

In this era, knowledge is the best way to strengthen organisational performance. Telekom Malaysia (TM) believes that knowledge is the key to success and has created a customised learning path for each employee. For these reasons, TM has implemented a new Learning Management System (LMS). However, re...

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Main Author:	Meor Ahmad Shahruzzaman, Meor Hashim
Format:	Thesis
Language:	eng eng
Published:	2022
Subjects:	HD28-70 Management Industrial Management JF Political institutions (General)
Online Access:	https://etd.uum.edu.my/10855/1/Grant%20the%20permission_s95173.pdf https://etd.uum.edu.my/10855/2/s95173_01.pdf
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id	my-uum-etd.10855
record_format	uketd_dc
spelling	my-uum-etd.108552023-12-27T07:40:47Z Factors affecting intention to use learning management system among employees of Telekom Malaysia 2022 Meor Ahmad Shahruzzaman, Meor Hashim Johari, Johanim Othman Yeop Abdullah Graduate School of Business Othman Yeop Abdullah Graduate School of Business HD28-70 Management. Industrial Management JF Political institutions (General) In this era, knowledge is the best way to strengthen organisational performance. Telekom Malaysia (TM) believes that knowledge is the key to success and has created a customised learning path for each employee. For these reasons, TM has implemented a new Learning Management System (LMS). However, records showed that the usage of the current LMS is very low, and the actual cause is still not apparent. This study focuses on identifying the factors affecting the learner’s intention to use LMS by incorporating the element of human factors. The Unified Theory of Acceptance and Use of Technology (UTAUT) was used to address the human factors perspective. UTAUT identifies performance and effort expectancy, social influence, and facilitating conditions as direct determinants of behavioural intention. Training construct was included in the model because of its importance in strengthening the learner’s intention and how it is thought to contribute to the organisation’s bottom line values. The research used a quantitative approach. The study’s first phase validated the construct measurement. A primary survey was then undertaken to test the study hypotheses and conceptual model. Structural equation modelling was used in particular, utilising 27 items in the questionnaire. Overall, the statistical findings showed that the results were fit for the data, with satisfactory nomological validity and reliability. This study reported significant relationships between social influence, facilitating condition, training and learner’s intention. However, performance expectancy and effort expectancy did not significantly correlate with the learner’s intention. This study recommends that organisations emphasise the need and preference of the end-user by including employees as primary stakeholders from the start of the LMS implementation stage. Additionally, management should also consider training as one of the main factors to improve LMS adoption. 2022 Thesis https://etd.uum.edu.my/10855/ https://etd.uum.edu.my/10855/1/Grant%20the%20permission_s95173.pdf text eng staffonly https://etd.uum.edu.my/10855/2/s95173_01.pdf text eng public other doctoral Universiti Utara Malaysia
institution	Universiti Utara Malaysia
collection	UUM ETD
language	eng eng
advisor	Johari, Johanim
topic	HD28-70 Management Industrial Management JF Political institutions (General)
spellingShingle	HD28-70 Management Industrial Management JF Political institutions (General) Meor Ahmad Shahruzzaman, Meor Hashim Factors affecting intention to use learning management system among employees of Telekom Malaysia
description	In this era, knowledge is the best way to strengthen organisational performance. Telekom Malaysia (TM) believes that knowledge is the key to success and has created a customised learning path for each employee. For these reasons, TM has implemented a new Learning Management System (LMS). However, records showed that the usage of the current LMS is very low, and the actual cause is still not apparent. This study focuses on identifying the factors affecting the learner’s intention to use LMS by incorporating the element of human factors. The Unified Theory of Acceptance and Use of Technology (UTAUT) was used to address the human factors perspective. UTAUT identifies performance and effort expectancy, social influence, and facilitating conditions as direct determinants of behavioural intention. Training construct was included in the model because of its importance in strengthening the learner’s intention and how it is thought to contribute to the organisation’s bottom line values. The research used a quantitative approach. The study’s first phase validated the construct measurement. A primary survey was then undertaken to test the study hypotheses and conceptual model. Structural equation modelling was used in particular, utilising 27 items in the questionnaire. Overall, the statistical findings showed that the results were fit for the data, with satisfactory nomological validity and reliability. This study reported significant relationships between social influence, facilitating condition, training and learner’s intention. However, performance expectancy and effort expectancy did not significantly correlate with the learner’s intention. This study recommends that organisations emphasise the need and preference of the end-user by including employees as primary stakeholders from the start of the LMS implementation stage. Additionally, management should also consider training as one of the main factors to improve LMS adoption.
format	Thesis
qualification_name	other
qualification_level	Doctorate
author	Meor Ahmad Shahruzzaman, Meor Hashim
author_facet	Meor Ahmad Shahruzzaman, Meor Hashim
author_sort	Meor Ahmad Shahruzzaman, Meor Hashim
title	Factors affecting intention to use learning management system among employees of Telekom Malaysia
title_short	Factors affecting intention to use learning management system among employees of Telekom Malaysia
title_full	Factors affecting intention to use learning management system among employees of Telekom Malaysia
title_fullStr	Factors affecting intention to use learning management system among employees of Telekom Malaysia
title_full_unstemmed	Factors affecting intention to use learning management system among employees of Telekom Malaysia
title_sort	factors affecting intention to use learning management system among employees of telekom malaysia
granting_institution	Universiti Utara Malaysia
granting_department	Othman Yeop Abdullah Graduate School of Business
publishDate	2022
url	https://etd.uum.edu.my/10855/1/Grant%20the%20permission_s95173.pdf https://etd.uum.edu.my/10855/2/s95173_01.pdf
_version_	1794023774460313600

Factors affecting intention to use learning management system among employees of Telekom Malaysia

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