The linking of service quality, trust, and innovation toward taxpayer’s satisfaction
The provision of quality government services is becoming increasingly important, and the public sector is striving to match private companies when delivering exceptional services. The Inland Revenue Board of Malaysia (IRBM) is central in providing direct services to clients on tax matters. However,...
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| Main Author: | |
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| Format: | Thesis |
| Language: | eng eng eng |
| Published: |
2023
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| Subjects: | |
| Online Access: | https://etd.uum.edu.my/10907/1/Depositpermision_s95590.pdf https://etd.uum.edu.my/10907/2/s95590_01.pdf https://etd.uum.edu.my/10907/3/s95590_02.pdf |
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