Kajian Kepuasan Pelanggan di Pusat Khidmat Bersepadu, Jabatan Kecemasan Hospital Kuala Lumpur

The purpose of the study is to evaluate the effectiveness of handling violence programme via service quality model as tool for index customer satisfaction at One Stop Crisis Centre (OSCC), Emergency Department, Hospital Kuala Lumpur. Tangible, reliability, responsiveness, assurance and empathy are v...

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Bibliographic Details
Main Author: Shamsaini, Shamsuddin
Format: Thesis
Language:eng
eng
Published: 2004
Subjects:
Online Access:https://etd.uum.edu.my/1174/1/DR._SHAMSAINI_BT._SHAMSUDDIN.pdf
https://etd.uum.edu.my/1174/2/1.DR._SHAMSAINI_BT._SHAMSUDDIN.pdf
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