Kajian Kepuasan Pelanggan di Pusat Khidmat Bersepadu, Jabatan Kecemasan Hospital Kuala Lumpur
The purpose of the study is to evaluate the effectiveness of handling violence programme via service quality model as tool for index customer satisfaction at One Stop Crisis Centre (OSCC), Emergency Department, Hospital Kuala Lumpur. Tangible, reliability, responsiveness, assurance and empathy are v...
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| Format: | Thesis |
| Language: | eng eng |
| Published: |
2004
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| Subjects: | |
| Online Access: | https://etd.uum.edu.my/1174/1/DR._SHAMSAINI_BT._SHAMSUDDIN.pdf https://etd.uum.edu.my/1174/2/1.DR._SHAMSAINI_BT._SHAMSUDDIN.pdf |
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