Kajian Kepuasan Pelanggan di Pusat Khidmat Bersepadu, Jabatan Kecemasan Hospital Kuala Lumpur

Kajian Kepuasan Pelanggan di Pusat Khidmat Bersepadu, Jabatan Kecemasan Hospital Kuala Lumpur

The purpose of the study is to evaluate the effectiveness of handling violence programme via service quality model as tool for index customer satisfaction at One Stop Crisis Centre (OSCC), Emergency Department, Hospital Kuala Lumpur. Tangible, reliability, responsiveness, assurance and empathy are v...

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书目详细资料
主要作者:	Shamsaini, Shamsuddin
格式:	Thesis
语言:	eng eng
出版:	2004
主题:	HF5415.33 Consumer Behavior.
在线阅读:	https://etd.uum.edu.my/1174/1/DR._SHAMSAINI_BT._SHAMSUDDIN.pdf https://etd.uum.edu.my/1174/2/1.DR._SHAMSAINI_BT._SHAMSUDDIN.pdf
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