The Implementation of ISO 9000 Quality Management System and Business Performance of Contractors in Malaysia

This study investigates the implementation of ISO 9000 quality management practices and perceived business performance of contractors in Malaysia. The ISO 9000 quality management system practices were operationalised using four variables; they are management responsibility, resource management, prod...

Full description

Saved in:
Bibliographic Details
Main Author: Ilias, Said
Format: Thesis
Published: 2005
Online Access:
Tags: Add Tag
No Tags, Be the first to tag this record!