The Implementation of ISO 9000 Quality Management System and Business Performance of Contractors in Malaysia
This study investigates the implementation of ISO 9000 quality management practices and perceived business performance of contractors in Malaysia. The ISO 9000 quality management system practices were operationalised using four variables; they are management responsibility, resource management, prod...
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| Format: | Thesis |
| Language: | eng eng |
| Published: |
2005
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| Subjects: | |
| Online Access: | https://etd.uum.edu.my/1235/1/ILIAS_SAID.pdf https://etd.uum.edu.my/1235/2/1.ILIAS_SAID.pdf |
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