Mengukur Tahap Kualiti Perkhidmatan Dari Perspektif Kepuasan Pelanggan

In general, this study aims to identify the degree of customer satisfaction in PMBR based on service quality elements formulated. The specific objectives of this study is to identity the degree of customer expectation towards the elements and dimensions measured, it is to identify the degree of perc...

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Bibliographic Details
Main Author: Ahmad Bukhari, Abdul Rahim
Format: Thesis
Published: 2000
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