Kualiti Perkhidmatan dan Kepuasan Pelanggan dalam Perbankan Islam di Negeri Kedah
The main purpose of the study is to examine the service quality that explains the variance in customer satisfaction in the Islamic banking in Kedah. The measurement of service quality was modified and adapted from Othman and Owen (2001) and Parasuraman et al. (1991) with 1-5 scale adapted with loca...
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| Format: | Thesis |
| Language: | eng eng |
| Published: |
2004
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| Subjects: | |
| Online Access: | https://etd.uum.edu.my/1323/1/MOHD._FAUZWADI_B._MAT_ALI.pdf https://etd.uum.edu.my/1323/2/1.MOHD._FAUZWADI_B._MAT_ALI.pdf |
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