Kualiti Perkhidmatan dan Kepuasan Pelanggan dalam Perbankan Islam di Negeri Kedah

The main purpose of the study is to examine the service quality that explains the variance in customer satisfaction in the Islamic banking in Kedah. The measurement of service quality was modified and adapted from Othman and Owen (2001) and Parasuraman et al. (1991) with 1-5 scale adapted with loca...

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Bibliographic Details
Main Author: Mohd. Fauzwadi, Mat Ali
Format: Thesis
Published: 2004
Online Access:https://etd.uum.edu.my/1323/1/MOHD._FAUZWADI_B._MAT_ALI.pdf
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