Business Process Outsourcing for Statutory Body : A Case Study of KWSP Pulau Pinang

This study was done in Kumpulan Wang Simpanan Pekerja (KWSP) Pulau Pinang. It is based on the five-phase methodology choosen to identify problems existed in the organisation. These problems are identified by looking at the business processes in each section of KWSP. Outsourcing was chosen as a solut...

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Bibliographic Details
Main Author: Syaharudin Shah, Mohd. Noor
Format: Thesis
Language:eng
Published: 2005
Subjects:
Online Access:https://etd.uum.edu.my/1363/1/SYAHARUDIN_SHAH_HAJI_MOHD._NOOR.pdf
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