Applying Keystroke Level Analysis to Facilitate the User Interface Design of Web-Based Complaint Management System (WCMS) at Universiti Utara Malaysia
The purpose of this study was to investigate the usability and user performance of Web-based Complaint Management System (WCMS) in Universiti Utara Malaysia (UUM). This study was evaluated the WCMS by predicting the execution time taken by the user to accomplish their task. Ten (10) users from Unive...
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