CRM Factors That Affect the Firm Performance in Telecommunication Industry in Libya

By combining the abilities to respond directly to customer requests and to provide the customer with a highly interactive, customized experience, companies have a greater ability today to establish, nurture, and sustain long-term customer relationships than ever before in telecommunication industry...

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Main Author:	Ahmed, Ridowan Mohamed
Format:	Thesis
Language:	eng eng
Published:	2010
Subjects:	HF5001-6182 Business
Online Access:	https://etd.uum.edu.my/2285/1/Ridowan_Mohamed_Ahmed.pdf https://etd.uum.edu.my/2285/2/1%2CRidowan_Mohamed_Ahmed.pdf
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id	my-uum-etd.2285
record_format	uketd_dc
spelling	my-uum-etd.22852022-04-21T06:48:34Z CRM Factors That Affect the Firm Performance in Telecommunication Industry in Libya 2010 Ahmed, Ridowan Mohamed Lebai Othman, Ismail College of Business (COB) College of Business HF5001-6182 Business By combining the abilities to respond directly to customer requests and to provide the customer with a highly interactive, customized experience, companies have a greater ability today to establish, nurture, and sustain long-term customer relationships than ever before in telecommunication industry in Libya. Data were collected through questionnaire and there were 100 respondents. Findings suggest that customer relationship management factors; information gathering, information processing, information management, customer loyalty and customer retention with firm performance in telecommunication industry in Libya. 2010 Thesis https://etd.uum.edu.my/2285/ https://etd.uum.edu.my/2285/1/Ridowan_Mohamed_Ahmed.pdf text eng public https://etd.uum.edu.my/2285/2/1%2CRidowan_Mohamed_Ahmed.pdf text eng public masters masters Universiti Utara Malaysia
institution	Universiti Utara Malaysia
collection	UUM ETD
language	eng eng
advisor	Lebai Othman, Ismail
topic	HF5001-6182 Business
spellingShingle	HF5001-6182 Business Ahmed, Ridowan Mohamed CRM Factors That Affect the Firm Performance in Telecommunication Industry in Libya
description	By combining the abilities to respond directly to customer requests and to provide the customer with a highly interactive, customized experience, companies have a greater ability today to establish, nurture, and sustain long-term customer relationships than ever before in telecommunication industry in Libya. Data were collected through questionnaire and there were 100 respondents. Findings suggest that customer relationship management factors; information gathering, information processing, information management, customer loyalty and customer retention with firm performance in telecommunication industry in Libya.
format	Thesis
qualification_name	masters
qualification_level	Master's degree
author	Ahmed, Ridowan Mohamed
author_facet	Ahmed, Ridowan Mohamed
author_sort	Ahmed, Ridowan Mohamed
title	CRM Factors That Affect the Firm Performance in Telecommunication Industry in Libya
title_short	CRM Factors That Affect the Firm Performance in Telecommunication Industry in Libya
title_full	CRM Factors That Affect the Firm Performance in Telecommunication Industry in Libya
title_fullStr	CRM Factors That Affect the Firm Performance in Telecommunication Industry in Libya
title_full_unstemmed	CRM Factors That Affect the Firm Performance in Telecommunication Industry in Libya
title_sort	crm factors that affect the firm performance in telecommunication industry in libya
granting_institution	Universiti Utara Malaysia
granting_department	College of Business (COB)
publishDate	2010
url	https://etd.uum.edu.my/2285/1/Ridowan_Mohamed_Ahmed.pdf https://etd.uum.edu.my/2285/2/1%2CRidowan_Mohamed_Ahmed.pdf
_version_	1747827307993628672

CRM Factors That Affect the Firm Performance in Telecommunication Industry in Libya

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