A Comparative Study On Service Quality Between Public And Private Higher Institutions

This study is about service quality issue by students and the purpose of the study is to examine the students' view, as a 'user' at higher education, about the attributed of quality in higher education and services, which the students are experiencing. It has three main objectives. T...

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Bibliographic Details
Main Author: Ahzam, Othman
Format: Thesis
Published: 2008
Online Access:https://etd.uum.edu.my/236/1/Ahzam_bin_Othman.pdf
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