Service Quality in Universiti Kebangsaan Malaysia (UKM)
The study was done in UKM. The purpose of the study is to examine students opinion about the attributed of quality and service in UKM. The objectives are to study the perception and expectation of students about service quality at UKM. Population study is UKM students. There are 200 respondents sel...
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| Format: | Thesis |
| Language: | eng eng |
| Published: |
2011
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| Online Access: | https://etd.uum.edu.my/2500/1/Azanee_Othman.pdf https://etd.uum.edu.my/2500/2/1.Azanee_Othman.pdf |
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