Service Quality in Universiti Kebangsaan Malaysia (UKM)

The study was done in UKM. The purpose of the study is to examine students opinion about the attributed of quality and service in UKM. The objectives are to study the perception and expectation of students about service quality at UKM. Population study is UKM students. There are 200 respondents sel...

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Bibliographic Details
Main Author:	Azanee, Othman
Format:	Thesis
Language:	eng eng
Published:	2011
Subjects:	HF Commerce.
Online Access:	https://etd.uum.edu.my/2500/1/Azanee_Othman.pdf https://etd.uum.edu.my/2500/2/1.Azanee_Othman.pdf
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id	my-uum-etd.2500
record_format	uketd_dc
spelling	my-uum-etd.25002022-04-12T23:41:46Z Service Quality in Universiti Kebangsaan Malaysia (UKM) 2011 Azanee, Othman Md Hussain, Muhammad Nasri College of Business (COB) College of Business HF Commerce. The study was done in UKM. The purpose of the study is to examine students opinion about the attributed of quality and service in UKM. The objectives are to study the perception and expectation of students about service quality at UKM. Population study is UKM students. There are 200 respondents selected as a sample in this study based upon a simple random sampling. From the study the main finding had found that UKM do not achieve service quality standard expected by the students. The study suggests some recommendation to improve UKM quality service. 2011 Thesis https://etd.uum.edu.my/2500/ https://etd.uum.edu.my/2500/1/Azanee_Othman.pdf text eng public https://etd.uum.edu.my/2500/2/1.Azanee_Othman.pdf text eng public masters masters Universiti Utara Malaysia
institution	Universiti Utara Malaysia
collection	UUM ETD
language	eng eng
advisor	Md Hussain, Muhammad Nasri
topic	HF Commerce.
spellingShingle	HF Commerce. Azanee, Othman Service Quality in Universiti Kebangsaan Malaysia (UKM)
description	The study was done in UKM. The purpose of the study is to examine students opinion about the attributed of quality and service in UKM. The objectives are to study the perception and expectation of students about service quality at UKM. Population study is UKM students. There are 200 respondents selected as a sample in this study based upon a simple random sampling. From the study the main finding had found that UKM do not achieve service quality standard expected by the students. The study suggests some recommendation to improve UKM quality service.
format	Thesis
qualification_name	masters
qualification_level	Master's degree
author	Azanee, Othman
author_facet	Azanee, Othman
author_sort	Azanee, Othman
title	Service Quality in Universiti Kebangsaan Malaysia (UKM)
title_short	Service Quality in Universiti Kebangsaan Malaysia (UKM)
title_full	Service Quality in Universiti Kebangsaan Malaysia (UKM)
title_fullStr	Service Quality in Universiti Kebangsaan Malaysia (UKM)
title_full_unstemmed	Service Quality in Universiti Kebangsaan Malaysia (UKM)
title_sort	service quality in universiti kebangsaan malaysia (ukm)
granting_institution	Universiti Utara Malaysia
granting_department	College of Business (COB)
publishDate	2011
url	https://etd.uum.edu.my/2500/1/Azanee_Othman.pdf https://etd.uum.edu.my/2500/2/1.Azanee_Othman.pdf
_version_	1747827360043892736

Service Quality in Universiti Kebangsaan Malaysia (UKM)

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