Service Quality in Universiti Kebangsaan Malaysia (UKM)
The study was done in UKM. The purpose of the study is to examine students opinion about the attributed of quality and service in UKM. The objectives are to study the perception and expectation of students about service quality at UKM. Population study is UKM students. There are 200 respondents sel...
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2011
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Online Access: | https://etd.uum.edu.my/2500/1/Azanee_Othman.pdf https://etd.uum.edu.my/2500/2/1.Azanee_Othman.pdf |
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my-uum-etd.25002022-04-12T23:41:46Z Service Quality in Universiti Kebangsaan Malaysia (UKM) 2011 Azanee, Othman Md Hussain, Muhammad Nasri College of Business (COB) College of Business HF Commerce. The study was done in UKM. The purpose of the study is to examine students opinion about the attributed of quality and service in UKM. The objectives are to study the perception and expectation of students about service quality at UKM. Population study is UKM students. There are 200 respondents selected as a sample in this study based upon a simple random sampling. From the study the main finding had found that UKM do not achieve service quality standard expected by the students. The study suggests some recommendation to improve UKM quality service. 2011 Thesis https://etd.uum.edu.my/2500/ https://etd.uum.edu.my/2500/1/Azanee_Othman.pdf text eng public https://etd.uum.edu.my/2500/2/1.Azanee_Othman.pdf text eng public masters masters Universiti Utara Malaysia |
institution |
Universiti Utara Malaysia |
collection |
UUM ETD |
language |
eng eng |
advisor |
Md Hussain, Muhammad Nasri |
topic |
HF Commerce. |
spellingShingle |
HF Commerce. Azanee, Othman Service Quality in Universiti Kebangsaan Malaysia (UKM) |
description |
The study was done in UKM. The purpose of the study is to examine students opinion about the attributed of quality and service in UKM. The objectives are to study the
perception and expectation of students about service quality at UKM. Population study is UKM students. There are 200 respondents selected as a sample in this study
based upon a simple random sampling. From the study the main finding had found that UKM do not achieve service quality standard expected by the students. The study
suggests some recommendation to improve UKM quality service. |
format |
Thesis |
qualification_name |
masters |
qualification_level |
Master's degree |
author |
Azanee, Othman |
author_facet |
Azanee, Othman |
author_sort |
Azanee, Othman |
title |
Service Quality in Universiti Kebangsaan Malaysia (UKM) |
title_short |
Service Quality in Universiti Kebangsaan Malaysia (UKM) |
title_full |
Service Quality in Universiti Kebangsaan Malaysia (UKM) |
title_fullStr |
Service Quality in Universiti Kebangsaan Malaysia (UKM) |
title_full_unstemmed |
Service Quality in Universiti Kebangsaan Malaysia (UKM) |
title_sort |
service quality in universiti kebangsaan malaysia (ukm) |
granting_institution |
Universiti Utara Malaysia |
granting_department |
College of Business (COB) |
publishDate |
2011 |
url |
https://etd.uum.edu.my/2500/1/Azanee_Othman.pdf https://etd.uum.edu.my/2500/2/1.Azanee_Othman.pdf |
_version_ |
1747827360043892736 |