Service Quality and Satisfaction Among Postgraduate Students at Universiti Utara Malaysia
Student satisfaction is a vital measure of service quality in educational institutions. Evaluating the university service quality provides an important feedback for the university to assess and develope its service to its students. Education institutions that looks for getting competitive advantage...
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| Format: | Thesis |
| Language: | eng eng |
| Published: |
2011
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| Subjects: | |
| Online Access: | https://etd.uum.edu.my/2639/1/Jalal_R._M._Hanaysha.pdf https://etd.uum.edu.my/2639/2/1.Jalal_R._M._Hanaysha.pdf |
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