Service Quality And Customer Satisfaction Of Mobile Phone Provider Among Postgraduate Students Of University Utara Malaysia
This study was to find out whether there is a relationship between customer satisfaction and service quality. This study examined the relationship between customer satisfaction and service quality (reliability, tangibles, responsiveness, assurance and empathy) on mobile phone provider (Digi, Maxis A...
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| Format: | Thesis |
| Language: | eng eng |
| Published: |
2008
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| Online Access: | https://etd.uum.edu.my/270/1/Slah_Eddeen_Mummar_M._Joma.pdf https://etd.uum.edu.my/270/2/Slah_Eddeen_Mummar_M._Joma.pdf |
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