Factors Influencing Job Satisfaction Among Employees: A Case Study of Hotel Taiping Perdana

This study was conducted to gain view on the issue of job satisfaction in a Hotel Taiping Perdana among the employees. The main purpose of this study is to determine relationship between pay, supervision, work itself, work conditions, promotion opportunities and job satisfaction. The dependent varia...

Full description

Saved in:

Bibliographic Details
Main Author:	Roziyana, Jafri
Format:	Thesis
Language:	eng eng
Published:	2012
Subjects:	HF5549-5549.5 Personnel Management Employment
Online Access:	https://etd.uum.edu.my/3103/1/ROZIYANA_JAFRI.pdf https://etd.uum.edu.my/3103/3/ROZIYANA_JAFRI.pdf
Tags:	Add Tag No Tags, Be the first to tag this record!

id	my-uum-etd.3103
record_format	uketd_dc
institution	Universiti Utara Malaysia
collection	UUM ETD
language	eng eng
advisor	Ab. Hamid, Kamal
topic	HF5549-5549.5 Personnel Management Employment
spellingShingle	HF5549-5549.5 Personnel Management Employment Roziyana, Jafri Factors Influencing Job Satisfaction Among Employees: A Case Study of Hotel Taiping Perdana
description	This study was conducted to gain view on the issue of job satisfaction in a Hotel Taiping Perdana among the employees. The main purpose of this study is to determine relationship between pay, supervision, work itself, work conditions, promotion opportunities and job satisfaction. The dependent variable is job satisfaction while the independent variables are pay, supervision, work itself, work conditions, promotion opportunities. This study is conducted through quantitatively method where data is collected using a set of questionnaire.Survey questionnaires were used in order to obtain feedback from respondents. Samples of this research were the employees of Hotel Taiping Perdana where a total of 68 respondents (85 percent) took part in the survey.The findings show that there is a positive significant relationship between pay,supervision,work conditions, promotion opportunities and job satisfaction. This show,employees feel satisfied when they worked at Hotel Taiping Perdana. The study provides a better understanding regarding the factors affecting job satisfaction in hotel industry.Thus,it emphasizes that there is still a need to conduct additional research to filling the gaps that not been solved in the current study. The findings of this study is of immerse benefits to the Hotel Taiping Perdana and will enable to gain better competitive advantage to be able to compete among local and international hotel. Since the findings will assist the hotel organization to know the best way of satisfying their employees. Furthermore, in the final chapter, some recommendations were provided for future use to any researcher in this academic field.
format	Thesis
qualification_name	masters
qualification_level	Master's degree
author	Roziyana, Jafri
author_facet	Roziyana, Jafri
author_sort	Roziyana, Jafri
title	Factors Influencing Job Satisfaction Among Employees: A Case Study of Hotel Taiping Perdana
title_short	Factors Influencing Job Satisfaction Among Employees: A Case Study of Hotel Taiping Perdana
title_full	Factors Influencing Job Satisfaction Among Employees: A Case Study of Hotel Taiping Perdana
title_fullStr	Factors Influencing Job Satisfaction Among Employees: A Case Study of Hotel Taiping Perdana
title_full_unstemmed	Factors Influencing Job Satisfaction Among Employees: A Case Study of Hotel Taiping Perdana
title_sort	factors influencing job satisfaction among employees: a case study of hotel taiping perdana
granting_institution	Universiti Utara Malaysia
granting_department	Othman Yeop Abdullah Graduate School of Business
publishDate	2012
url	https://etd.uum.edu.my/3103/1/ROZIYANA_JAFRI.pdf https://etd.uum.edu.my/3103/3/ROZIYANA_JAFRI.pdf
_version_	1776103614570299392
spelling	my-uum-etd.31032023-05-07T00:44:31Z Factors Influencing Job Satisfaction Among Employees: A Case Study of Hotel Taiping Perdana 2012-06 Roziyana, Jafri Ab. Hamid, Kamal Othman Yeop Abdullah Graduate School of Business Othman Yeop Abdullah Graduate School of Business HF5549-5549.5 Personnel Management. Employment This study was conducted to gain view on the issue of job satisfaction in a Hotel Taiping Perdana among the employees. The main purpose of this study is to determine relationship between pay, supervision, work itself, work conditions, promotion opportunities and job satisfaction. The dependent variable is job satisfaction while the independent variables are pay, supervision, work itself, work conditions, promotion opportunities. This study is conducted through quantitatively method where data is collected using a set of questionnaire.Survey questionnaires were used in order to obtain feedback from respondents. Samples of this research were the employees of Hotel Taiping Perdana where a total of 68 respondents (85 percent) took part in the survey.The findings show that there is a positive significant relationship between pay,supervision,work conditions, promotion opportunities and job satisfaction. This show,employees feel satisfied when they worked at Hotel Taiping Perdana. The study provides a better understanding regarding the factors affecting job satisfaction in hotel industry.Thus,it emphasizes that there is still a need to conduct additional research to filling the gaps that not been solved in the current study. The findings of this study is of immerse benefits to the Hotel Taiping Perdana and will enable to gain better competitive advantage to be able to compete among local and international hotel. Since the findings will assist the hotel organization to know the best way of satisfying their employees. Furthermore, in the final chapter, some recommendations were provided for future use to any researcher in this academic field. 2012-06 Thesis https://etd.uum.edu.my/3103/ https://etd.uum.edu.my/3103/1/ROZIYANA_JAFRI.pdf text eng public https://etd.uum.edu.my/3103/3/ROZIYANA_JAFRI.pdf text eng public masters masters Universiti Utara Malaysia Abuduaini Wubuli(2009).A study on the factors affecting job satisfaction among employees of fast food restaurants. Unpublished master thesis, Universiti Utara Malaysia. Ajzen,I.(1991).The theory of planned behaviour. Organisational behaviour and human decision process, 50, 179-211. Aksu,A. & Aktas,A.(2005).Job satisfaction of managers in tourism: Cases in the Antalya region of Turkey.Management Auditing Journal, 20(5), 479-488. Alderfer.(1972).A critique of Salancik and Pfefer's examination of need–satisfaction theories.Administrative Science Quarterly, Vol.4, pp.658-669. Ali Mohammad & Mohammad Hossein Yarmohammadian (2006) .A study of relationship between managers' leadership style and employees' job satisfaction.Journal of Leadership in Health Services, 19(2), 1-18. Argyle Michael.(1987).Do happy workers work harder?The effect of job satisfaction on work performance (chap.9). Retrieved April 14, 2012, from http://www.effect job satisfaction/html Arnold,H.J. & Feldman,D.C.(1996).Organizational Behaviour. McGraw-Hill. Arnold,F. & Feldman,C.(1982). A multivariate analysis of the determinants of job turnover. Journal of Applied Psychology. 67, pp. 350-360. Arnolds,C.A., & Boshoff,C. (2001).The challenge of motivating top management: A need satisfaction perspective [Electronic version]. Journal of Industrial Psychology, 27(1),39-42. Baron,J.N., Hannan,M.T., & Burton, M.D. (2001). Labour pains: Change in organizational models and employee turnover in your high–tech firms. American Journal of Sociology, 106(4), 960-1012. Buunk,B.P., Doosje,B.J. & Hopstaken,L. (1993). Perceived reciprocity,social support and stress at work: the role of exchange and communal orientation. Journal of Personality and Social Psychology, 65, 80-11. Byars,L.L., & Rue,L.W. (2008).Human resource management(9th ed). New York: McGraw Hill Irwin. Carrell,M.R., & Dittrich,J.E. (1978). Equity theory: The recent literature, methodological considerations,and new directions. Academy of Management Review, 3.,202-210. Carrell,M.R., Kuzmits,F.E. & Elbert,N.F.,(1992). Personnel/Human Resource Management (4th ed.). New York: Macmillan Publishing Company. Chiu,R.K. & Francesco, Anne Marie (2003). Dispositional traits and turnover intention: Examining the mediating role of job satisfaction and affective commitment. International Journal of Manpower,24(3),284-298. Cleveland,J.N., O‟Neill,J.W., Himelright,J.L.,H arrison,M.M. & Crouter,A.C. (2007) .Work and family issues in the hospitality industry: perspectives of entrants, managers, and spouses. Journal of Hospitality & Tourism Research, 31(3),275-298. Comer J(1991)In search of more complete answers to research questions quantitative versus qualitative research methods is there a way forward" Journal of Advanced Nursing 16(3), 718-727. Connolly,K.G.& Connolly,P.M.(1991).Competing for Employees: Proven Marketing Strategies for Hiring and Keeping Exceptional People.Toronto : Lexinton Books. Cotton,J.& Tuttle,J.(1986).Employee turnover: a meta-analysis and review with implication for research. Academy of Management Review,11(1),55-70. Dierendonck,D.,Schaufeli,W.,B.& Brunk,B.P.(2001).Towards a process model of burnout: Results from a secondary analysis.European Journal of Work and Organizational Psychology,10(1),41-52. Dua'a Abdul Rahim Mohammad Issa(2010).The effect of job satisfaction on turnover intention among the sales representative workers in pharmaceutical retailing stores in Amman.Unpublished master thesis,Universiti Utara Malaysia. Eisenberger,R.,Huntington,R.,Hutchinson,S.& Sowa,D.(1986). Perceive oganisational support.Journal of Applied Psychology,71(3),500-507. Eisenberger,R.,Stinglhamber,F.,Vandenberghe,C.,Sucharski, I.L.,& Rhoades,L.(2002).Perceived supervisor support contributions to perceived organizational support and employee retention.Journal of Applied Psychology,87(3), 565-573. Eliason,S.L.(2006).Factors influencing job satisfaction among state conservation officers.An International Journal of Police Strategies & Management,29(1),6-18. Ellickson.M.C.,& Logsdon,K.(2002).Determinants of job satisfaction of Municipal government employees [Electronic version].Public Personnel Management,31(3),343-358. Faulk,L.H.(2002).Pay satisfaction consequences: Development and test of a theoretical model.Unpublished doctoral dissertation, Louisiana State University. Fields,.M.(2001).Indispensable Employees:How to Hire Them, How to keep them.Franklin Lakes,NJ.USA: Career Press, incorporated. Gallardo,E.,Canizares,S.,M.,Guzman,T.,L.& Jesus,M.M.N (2010).Employee Satisfaction in the Iberian hotel industry: The case of Andalusia (Spain) and the Algarve (Portugal). International Journal of Contemporary Hospitality Management,22(3),321-324. Graham,M.W.& Messner,P.E.(1998).Principals and job satisfaction.International Journal of Educational Management,12(5),196-202. Greenberg,J.,& Baron,R.A.(1995).Behavior in organizations (5th ed.).Needham Heights, MA: Allyn and Bacon. Greenhaus,J.H.&Callanan,G.A.(1994).Career Management.The Dryden Press,Fort Worth,Texas. Green Jutta(2000).Job satisfaction of community college chairpersons.Unpublished doctoral dissertation,Virginia Polytechnic Institute and State University. Gregory Kristen(2009).The importance of employee satisfaction retrieved February 19,2012, from http://job.satisfaction.retrieved/html Gunlu,E.,Aksarayli,M. & Percin,N.S.(2010).Job satisfaction and organizational commitment of hotel managers in Turkey. International Journal of Contemporary Hospitality Management,22(5),693-717. Herzberg's Motivation-Hygiene Theory (Two Factor Theory). Retrieved February 14,2012,from Arab British Academy for Higher Education Website: http://www.abahe.co.uk. Hom,P.W. and Kinicki,A.J.(2001),"Toward a greater understanding of how dissatisfaction drives employee turnover",Academy of Management Journal,Vol.44,pp.975-87. Jassem Abdulla,Ramdane Djebarni & Kamel Mellahi(2011). Determinants of job Satisfaction in the UAE : A case study of the Dubai police.Journal of Personnel Review,40(1), 126-146. Johnson,J.T.,Griffeth,R.W.,& Griffin,M.(2000).Factors Discriminating functional and dysfunctional sales force turnover.Journal of Business Industrial Marketing. Kalliath,T.,& Beck,A.(2001).Is the path to burnout and turnover paved by a lack of supervisory support? A structural equations test.New Zealand Journal of Psychology ,30(2),72-78. Kinicki,A.J.,McKee-Ryan,F.M.,Schriescheim,C.A. and Carson, K.P.(2002),“Assessing the construct validity of the job descriptive index: a review and meta-analysis”,Journal of Applied Psychology,Vol.87,pp.14-32. Kleiman,L.S.(2010).Empoyees Compensation.Retrieved December 28,2010.From References for business : Encyclopedia of small business. Kosteas,V.S.(2010).Job satisfaction and promotions. Unpublished master dissertation,Cleveland State University. Kreitner,R.,&Kinicki,A.(1998).Organizational behavior,(4th Ed.) Boston:Irwin/McGraw Hill. Lam,S.K.(1994).Quality management and job satisfaction: An empirical study.International Journal of Quality Reliability Management,12(4),72-78. Locke,E.A.(1996).The nature and causes of job satisfaction. In M.D.Dunnette(Ed.),Handbook of industrial and organizational psychology (pp.1297-1349).Chicago: Rand McNally. Lum.L.,Kervin,J.,Clark,K.,Reid,F.& Sirola,W.(1998). Explaining nursing turnover intent: job satisfaction, pay satisfaction or organizational commitment?.Journal of Organizational Behaviour,19,305-3 Ma Liang(2010).A study on factors influencing hotel employee’s job satisfaction: A case study of tang dynasty hotel.Unpublished master thesis,Universiti Utara Malaysia. Masdia Masri.(2009).Job satisfaction and Turnover Intention Among the Skilled Personnel in TRIplc Berhad.Unpublished master's thesis,Universiti Utara Malaysia,Sintok. McCauley,C.D. and Van Velsor,E.(Eds)(2004).The Center for Creative Leadership Handbook Of Leadership Development,2nd ed.,Jossey-Bass,San Francisco,CA. Miller,N.,Erickson,A.,&Yust,B.(2001)."Sense of place in the workplace: The relationship between personal objects and job satisfaction and motivation."Journal of Interior Design,27(1),35-44. Milman,A.(2002).Hourly employee retention in the attraction industry: research from small and medium-size facility in Orlando,Florida.Journal of Leisure Property,2,40-51. Ming Chun Tsai,Ching-Chan Cheng & Ya Yuan Chang(2010). Drivers of hospitality industry employees'job satisfaction, organizational commitment and job performance.African Journal of Business Management,4(18),4118 4134. Mueller,C.W.& Price,J.L.(1990).Economic psychological and sociological determinants of voluntary turnover.The Journal of Behavioural Economics,19(3),321-335 Nazim Ali(2010).Factors affecting overall job satisfaction and turnover intention.Unpublished doctoral dissertation, University of Science & IT, Pakistan. Nor Hafiza Binti Zakaria(2010).Job satisfaction and organizational loyalty among bank employees.Unpublished master thesis,Universiti Utara Malaysia. Okpara,J.O.(2004).Personal characteristics as predictors of job satisfaction: An exploratory study of IT managers in a developing economy.Journal of Information Technology & People,17(3),327-338. Okpara,J.O.(2006).Gender and the relationship between perceived fairness in pay,promotion,and job satisfaction in a sub-Saharan African economy.Journal of Women in Management Review,21(3),224-240. Oldham Greg R.& Hackman J. Richard.(1980).How job characteristics theory happened (chap.8),151-170.Retrived April 10,2012,from http://www.job.characteristics.org/html Oldham,G.R.,Hackman J.R,& Pearce,J.L.(1976).Conditions under which employees respond positively to enriched work. Journal of Applied Psychology,61,395-403. Panzano,P.C.,Seffrin,B.A. & Jones,S.C.(2011).Examining the value of the job characteristics model for improving the experience of work and work-related outcomes: For adults with severe and persistent mental illness.Journal of Decision Support Services,1-10. Pelit,E.,Ozturk,Y.& Arslanturk,Y.(2011).The effects of employee empowerment on employee job satisfaction: A study on hotels in Turkey.International Journal of Contemporary Hospitality Management,23(6),784-802. Peterson,J.V.,& Ninseholz,B.(1999).Orientation to counseling (4th ed.).Boston:Allyn and Bacon. Ramayah,T.,Muhammad Jantan,& Suresh K. Tadisina(2001).Job satisfaction:empirical evidence for alternatives to JDI. Unpublished doctoral dissertation,Universiti Sains Malaysia. Ramlall,S.(2003).Managing Employee Retention As A Strategy For Increasing Organizational Competitiveness.Applied H.R.M. Research,Vol 8,No 2,63-72. Risuki Haji Abdullah(2011).An evaluation of the factors that influence the job satisfaction level among personal financial consultant of CIMB Bank.Unpublished master thesis,Universiti Utara Malaysia. Robbins,S.P.& Judge,T.A.(2007).Organizational Behavior (12th ed.).New Jersey:Pearson Prentice Hall. Robbins,S.P and Judge,T.A.(2009).Organization Behavior (13th ed).New Jersey:Pearson Prentice Hall. Rogers,J.D.,Clow,K.E.& Kash,T.J.(1994).Increasing job satisfaction of service personnel.Journal of Services Marketing,8(1),14-26. Rosse,J.G.,& Saturay S.L.(2004,April 1).Individual differences in adaptation to work dissatisfaction retrieved February 19,2012,from http://journals.academy management /html Rust,R.T.& Stewart,G.L.(1996).The satisfaction and retention of frontline employees: A customer satisfaction measurement approach.International Journal of Service Industry Management,7(5),62-80. Sekaran,J.R.(1992).Research method for business.A skill building approach(4th ed).Hoboken,NJ:John Wiley & Sons. Sekaran,U.(2003).Research method for business.A skill building approach.Hoboken, NJ: John Wiley & Sons. Schaubroeck,J. and Fink,L.S.(1998),"Facilitating and inhibiting effects of job control and Socialsupport on stress outcomes and role behavior: a contingency model", Journal of Organizational Behavior,Vol.19,pp.167-95. Schermerhorn,J.R.(1993).Organizational Behavior(7th ed). New York: John Wiley & Sons, Inc. Schermerhon,J.R,Jr.Hunt,J.G and Osborn,R.N.(2000). Organizational Behavior(7th ed).New York: John Willey & Sons,Inc. Silbert,L.T.(2005).The effect of Tangible Rewards on Perceived Organizational Support.Website:uwspace.uwaterloo .ca/bitstream/10012/872/1/lsilbert2005.pdf Silva,P.(2006).Effects of disposition on hospitality employee job satisfaction and commitment.International Journal of Contemporary Hospitality,18(4),317 328. Simon,H.A.(1976),Administrative Behavior: A Study of Decision-making.Processes in Administrative Organization, 3rd ed.,Free Press,New York. Siti Zawiah Md. Dawal,& Zahari Taha (2006).The effect of job and environmental factors on job satisfaction in automotive industries.International Journal of Occupational Safety and Ergonomics,12(3),267-280. Stello,C.M.(2010).Herzberg's two-factor theory of job satisfaction: An integrative Literature review Journal of Education and Human Development,1-32. Stewart,G.,L.,Miller,H.& Pielack,P.(1996).The satisfaction and retention of frontline employees: A customer satisfaction measurement approach.International Journal of Service Industry Management,7(5),62-80. Swanson,R.(1995).Performance is the key.Human Resources Development Quartely,6(2),221,235. Sweeney,A.(2000).Job satisfaction among employee assistance program professionals in the United States.Unpublished doctoral dissertation,Virginia Tech, Blacksburg, VA. Syptak,J.M.,Marsland,D.M.& Ulmer,D.(1999).Job satisfaction: putting theory into practice.Family Practice Management. Taplin,I.M.,& Winterton,J.(2007).The importance of management style in labour retention.International Journal of Sociology and Social Policy,27(1/2),5-18. Uma Sekaran & Bougie,R.(2009).Research methods for business: A skill-building Approach (5th ed.).United Kingdom : John Wiley & Sons Ltd. Vandenberghe,C.,Bentein,K.,& Stinglhamber,F.(2004). Affective commitment to the organization,supervisor,and workgroup: Antecedents and outcomes.Journal of Vocational Behavior,64,47-71. Wang Jin Zhao & Wang Jing(2009).Issues,challenges,and trends,that facing Hospitality industry.Journal of Management Science and Engineering,3(4),53-58. Watson,L.M.(2009).Leadership's influence on job satisfaction.Journal of Radiologic Technology,80(4), 297-308. Wayne,S.J.,Shore,L.M & Liden,R.C(1997).Perceived organizational support and leader-member exchange: a social exchange perspective. Academy of Management Journal,40, 82-111. Worrell,T.G.(2004).School psychologists’ job satisfaction: ten years later.Unpublished doctoral dissertation,Virginia Polytechnic Institute and State University. Yanling(2007).The turnover influencing factors study in small and medium-sized.Journal of Private Enterprise, Econom and Management,1,1-15. Zheng Gu & Ricardo Chi Sen Siu(2009).Drivers of job satisfaction as related to work performance in Macao casino hotels: An investigation based on employee survey. International Journal of Contemporary Hospitality Management,21(5),561-578.

Factors Influencing Job Satisfaction Among Employees: A Case Study of Hotel Taiping Perdana

Similar Items