The Relationship Between Soft TQM and Work Related Outcome: The Moderating Impact of Spirituality at the Workplace

The Relationship Between Soft TQM and Work Related Outcome: The Moderating Impact of Spirituality at the Workplace

This study investigated the relationship between soft Total Quality Management (TQM) and Work Related Outcomes among 497 employees of 21 Islamic banks located in Central Java Indonesia. This study also explored the role of workplace spirituality as moderators of the relationship between soft TQM and...

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Main Author: Wiwiek Rabiatul Adawiyah,
Format: Thesis
Language:eng
eng
Published: 2011
Subjects:
HD58.7 Organizational Behavior.
Online Access:https://etd.uum.edu.my/3416/1/WIWIEK_RABIATUL_ADAWIYAH.pdf
https://etd.uum.edu.my/3416/2/1.WIWIEK_RABIATUL_ADAWIYAH.pdf
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id my-uum-etd.3416
record_format uketd_dc
institution Universiti Utara Malaysia
collection UUM ETD
language eng
eng
advisor Saud, Mohamad Basir
Mohd. Mokhtar, Sany Sanuri
topic HD58.7 Organizational Behavior.
spellingShingle HD58.7 Organizational Behavior.
Wiwiek Rabiatul Adawiyah, ,
The Relationship Between Soft TQM and Work Related Outcome: The Moderating Impact of Spirituality at the Workplace
description This study investigated the relationship between soft Total Quality Management (TQM) and Work Related Outcomes among 497 employees of 21 Islamic banks located in Central Java Indonesia. This study also explored the role of workplace spirituality as moderators of the relationship between soft TQM and work related outcomes. Result of factor analysis on soft TQM showed five dimensions namely top management commitment, rewards and recognition, education and training, empowerment, and customer focus. Meanwhile factor analysis on work related outcomes revealed four dimensions namely job satisfaction, organizational commitment, organizational citizenship behavior, and intention to leave. Hierarchical multiple regression was used to test the study hypotheses. The result offers general support for the hypotheses. Soft TQM was shown to have an influence on intention to leave. Meanwhile soft TQM was found to have a positive and significant relationship with job satisfaction, organizational commitment, and organizational citizenship behavior. Beta coefficient and residual test ascertained the acceptance of an interaction effect, except for one dimension of soft TQM i.e. empowerement. The result of hierarchical multiple regression indicated that workplace spirituality moderates the relationship between soft TQM and work related outcomes, such as, job satisfaction, organizational commitment, organizational citizenship behavior, and intention to leave. The result of the study enriches the literatures of Total Quality Management. Moreover, this study provides an alternative approach to the management of Islamic banks in Indonesia on how to improve employee behavior at work.
format Thesis
qualification_name Ph.D.
qualification_level Doctorate
author Wiwiek Rabiatul Adawiyah, ,
author_facet Wiwiek Rabiatul Adawiyah, ,
author_sort Wiwiek Rabiatul Adawiyah, ,
title The Relationship Between Soft TQM and Work Related Outcome: The Moderating Impact of Spirituality at the Workplace
title_short The Relationship Between Soft TQM and Work Related Outcome: The Moderating Impact of Spirituality at the Workplace
title_full The Relationship Between Soft TQM and Work Related Outcome: The Moderating Impact of Spirituality at the Workplace
title_fullStr The Relationship Between Soft TQM and Work Related Outcome: The Moderating Impact of Spirituality at the Workplace
title_full_unstemmed The Relationship Between Soft TQM and Work Related Outcome: The Moderating Impact of Spirituality at the Workplace
title_sort relationship between soft tqm and work related outcome: the moderating impact of spirituality at the workplace
granting_institution Universiti Utara Malaysia
granting_department Othman Yeop Abdullah Graduate School of Business
publishDate 2011
url https://etd.uum.edu.my/3416/1/WIWIEK_RABIATUL_ADAWIYAH.pdf
https://etd.uum.edu.my/3416/2/1.WIWIEK_RABIATUL_ADAWIYAH.pdf
_version_ 1747827567923036160
spelling my-uum-etd.34162016-04-24T01:52:35Z The Relationship Between Soft TQM and Work Related Outcome: The Moderating Impact of Spirituality at the Workplace 2011 Wiwiek Rabiatul Adawiyah, , Saud, Mohamad Basir Mohd. Mokhtar, Sany Sanuri Othman Yeop Abdullah Graduate School of Business Othman Yeop Abdullah Graduate School of Business HD58.7 Organizational Behavior. This study investigated the relationship between soft Total Quality Management (TQM) and Work Related Outcomes among 497 employees of 21 Islamic banks located in Central Java Indonesia. This study also explored the role of workplace spirituality as moderators of the relationship between soft TQM and work related outcomes. Result of factor analysis on soft TQM showed five dimensions namely top management commitment, rewards and recognition, education and training, empowerment, and customer focus. Meanwhile factor analysis on work related outcomes revealed four dimensions namely job satisfaction, organizational commitment, organizational citizenship behavior, and intention to leave. Hierarchical multiple regression was used to test the study hypotheses. The result offers general support for the hypotheses. Soft TQM was shown to have an influence on intention to leave. Meanwhile soft TQM was found to have a positive and significant relationship with job satisfaction, organizational commitment, and organizational citizenship behavior. Beta coefficient and residual test ascertained the acceptance of an interaction effect, except for one dimension of soft TQM i.e. empowerement. The result of hierarchical multiple regression indicated that workplace spirituality moderates the relationship between soft TQM and work related outcomes, such as, job satisfaction, organizational commitment, organizational citizenship behavior, and intention to leave. The result of the study enriches the literatures of Total Quality Management. Moreover, this study provides an alternative approach to the management of Islamic banks in Indonesia on how to improve employee behavior at work. 2011 Thesis https://etd.uum.edu.my/3416/ https://etd.uum.edu.my/3416/1/WIWIEK_RABIATUL_ADAWIYAH.pdf application/pdf eng validuser https://etd.uum.edu.my/3416/2/1.WIWIEK_RABIATUL_ADAWIYAH.pdf application/pdf eng public Ph.D. doctoral Universiti Utara Malaysia Ab Rahman,M.N., & Tannock,J.D.T. (2005).TQM best practices: Experiences of Malaysian SMEs. Total Quality Management and Business Excellence, 16(4), 491-505. Aburdene, P. (2005). Megatrends 2010: The rise of conscious capitalism. Charlottesville: Hampton Roads Publishing Company. Abu 'Urwah (1989). Sistem-sistem Islam. Kuala Lumpur: Malaysia: Pustaka Salam. Adawiyah,W.R, Pramuka,B.A, Saud,M.B., & Sanury,S. (2009). 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