The Mediating Effect of Waiting Time on the Relationship Between Service Quality and Customer Satisfaction

The service delivery system of the public sector has been under constant criticisms from members of the public due to its inefficiency. Hence, the Malaysian government has implemented various administrative measures to upgrade the service delivery system of the public sector. One of the most importa...

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Bibliographic Details
Main Author: Impira, Alim
Format: Thesis
Language:eng
eng
Published: 2012
Subjects:
Online Access:https://etd.uum.edu.my/3476/1/s90457.pdf
https://etd.uum.edu.my/3476/8/s90457.pdf
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