Relationship between job satisfaction elements and organizational commitment among employees of development finance institution in Malaysia

Relationship between job satisfaction elements and organizational commitment among employees of development finance institution in Malaysia

This study examined the relationship between the five dimensions of job satisfaction of the work itself, supervision, co-workers, promotion and salary satisfaction, with a dependent variable of organizational commitment. This study was conducted in SME Bank, one of the development finance institutio...

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Main Author: Zaharin, Ridzuan
Format: Thesis
Language:eng
eng
Published: 2014
Subjects:
HF5549-5549.5 Personnel Management
Employment
Online Access:https://etd.uum.edu.my/4164/1/s811774.pdf
https://etd.uum.edu.my/4164/12/s811774_abstract.pdf
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id my-uum-etd.4164
record_format uketd_dc
institution Universiti Utara Malaysia
collection UUM ETD
language eng
eng
advisor Hanafi, Norshafizah
topic HF5549-5549.5 Personnel Management
Employment
spellingShingle HF5549-5549.5 Personnel Management
Employment
Zaharin, Ridzuan
Relationship between job satisfaction elements and organizational commitment among employees of development finance institution in Malaysia
description This study examined the relationship between the five dimensions of job satisfaction of the work itself, supervision, co-workers, promotion and salary satisfaction, with a dependent variable of organizational commitment. This study was conducted in SME Bank, one of the development finance institution (DFI) in Malaysia. Based on the data by Hewitt Associates, the turnover rate in banking and financial services in Malaysia is the second largest. High turnover among employees might jeopardize strategic plans to achieve organizational objectives. When an organization loses its critical people, there might be a number of negative impacts like reduction in overall level of innovation and quality of customer services. Therefore, organization commitment plays a very critical role in order to reduce the employees’ turnover. For this purpose, data were obtained from a sample of 150 employees in eight branches of SME Bank. The result tested on respondents/ sample to analyze the using descriptively, correlation and multiple regressions. The results showed that work satisfaction, supervision and, co-workers satisfaction were high. Meanwhile, the level of organizational commitment, promotion and salary were modest. The moderate level of organizational commitment indicated that the tendency of employees to turnover may also high. With these findings, it will become a turning point for SME Bank to identify steps that should be taken to enhance organization's commitment among its employees. This study also tested five hypotheses to determine the relationship between independent variables and dependent variable. The result shows that the dimensions of job satisfaction namely work satisfaction, supervision, co-workers, promotion and salary satisfaction have a significant relationship with organizational commitment. Overall, this study shows that job satisfaction is an important factor influencing organizational commitment. Therefore, this study suggests that the SME Bank should emphasize on job satisfaction in order to improve organizational commitment.
format Thesis
qualification_name masters
qualification_level Master's degree
author Zaharin, Ridzuan
author_facet Zaharin, Ridzuan
author_sort Zaharin, Ridzuan
title Relationship between job satisfaction elements and organizational commitment among employees of development finance institution in Malaysia
title_short Relationship between job satisfaction elements and organizational commitment among employees of development finance institution in Malaysia
title_full Relationship between job satisfaction elements and organizational commitment among employees of development finance institution in Malaysia
title_fullStr Relationship between job satisfaction elements and organizational commitment among employees of development finance institution in Malaysia
title_full_unstemmed Relationship between job satisfaction elements and organizational commitment among employees of development finance institution in Malaysia
title_sort relationship between job satisfaction elements and organizational commitment among employees of development finance institution in malaysia
granting_institution Universiti Utara Malaysia
granting_department Othman Yeop Abdullah Graduate School of Business
publishDate 2014
url https://etd.uum.edu.my/4164/1/s811774.pdf
https://etd.uum.edu.my/4164/12/s811774_abstract.pdf
_version_ 1747827690960846848
spelling my-uum-etd.41642022-06-09T01:06:40Z Relationship between job satisfaction elements and organizational commitment among employees of development finance institution in Malaysia 2014-08 Zaharin, Ridzuan Hanafi, Norshafizah Othman Yeop Abdullah Graduate School of Business Othman Yeop Abdullah Graduate School of Business HF5549-5549.5 Personnel Management. Employment This study examined the relationship between the five dimensions of job satisfaction of the work itself, supervision, co-workers, promotion and salary satisfaction, with a dependent variable of organizational commitment. This study was conducted in SME Bank, one of the development finance institution (DFI) in Malaysia. Based on the data by Hewitt Associates, the turnover rate in banking and financial services in Malaysia is the second largest. High turnover among employees might jeopardize strategic plans to achieve organizational objectives. When an organization loses its critical people, there might be a number of negative impacts like reduction in overall level of innovation and quality of customer services. Therefore, organization commitment plays a very critical role in order to reduce the employees’ turnover. For this purpose, data were obtained from a sample of 150 employees in eight branches of SME Bank. The result tested on respondents/ sample to analyze the using descriptively, correlation and multiple regressions. The results showed that work satisfaction, supervision and, co-workers satisfaction were high. Meanwhile, the level of organizational commitment, promotion and salary were modest. The moderate level of organizational commitment indicated that the tendency of employees to turnover may also high. With these findings, it will become a turning point for SME Bank to identify steps that should be taken to enhance organization's commitment among its employees. This study also tested five hypotheses to determine the relationship between independent variables and dependent variable. The result shows that the dimensions of job satisfaction namely work satisfaction, supervision, co-workers, promotion and salary satisfaction have a significant relationship with organizational commitment. Overall, this study shows that job satisfaction is an important factor influencing organizational commitment. Therefore, this study suggests that the SME Bank should emphasize on job satisfaction in order to improve organizational commitment. 2014-08 Thesis https://etd.uum.edu.my/4164/ https://etd.uum.edu.my/4164/1/s811774.pdf text eng public https://etd.uum.edu.my/4164/12/s811774_abstract.pdf text eng public masters masters Universiti Utara Malaysia Andrea, L., Bill, S., & Beadsie, W. (2013). Development Finance and Regional Economic Development, Washington, DC: CFED. Andrew E. C., Nicolai K., & Niels, W. N. 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