An examination of quality management practices, human-oriented elements, and organizational performance in the Malaysian higher education institutions
The study of quality management practices (QMPs) and organizational performance (OP) in higher education institutions are gaining attention due to the demand for excellence. However, there is no clear consensus on the comprehensive model for QMPs and OP. To examine this issue, grounded by the Syste...
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| Format: | Thesis |
| Language: | eng eng |
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2014
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| Online Access: | https://etd.uum.edu.my/4308/1/s93271.pdf https://etd.uum.edu.my/4308/2/s93271_abstract.pdf |
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