The relationship between service quality and customers' satisfaction in Islamic Banks in Tanzania

This study was intended to examine the relationship between service quality and customers satisfaction in Tanzania Islamic banks. The study applied six service quality dimensions of CARTER model developed by Othman and Owen, (2001) to achieve the intended objectives. Dar-es-salaam and Zanzibar have...

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Bibliographic Details
Main Author: Fauz, Mohd Khamis
Format: Thesis
Language:eng
eng
Published: 2014
Subjects:
Online Access:https://etd.uum.edu.my/4593/1/s816018.pdf
https://etd.uum.edu.my/4593/2/s816018_abstract.pdf
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