Pelaksanaan MS ISO 9000 Di Sektor Awam

The purpose of this study was to look into important issues that affect the implementation of the government program particularly the MS ISO 9000. Factors such as organizational culture, leadership commitment and understanding of the ISO is the independent variables (IV) and the level of readiness t...

全面介绍

Saved in:
书目详细资料
主要作者: Zainun, Sarbini
格式: Thesis
语言:eng
eng
出版: 2001
主题:
在线阅读:https://etd.uum.edu.my/460/1/Zainun_binti_Sarbini%2C_2001.pdf
https://etd.uum.edu.my/460/2/1.Zainun_binti_Sarbini%2C_2001.pdf
标签: 添加标签
没有标签, 成为第一个标记此记录!
id my-uum-etd.460
record_format uketd_dc
spelling my-uum-etd.4602024-03-20T06:49:16Z Pelaksanaan MS ISO 9000 Di Sektor Awam 2001 Zainun, Sarbini Sekolah Siswazah Sekolah Siswazah JF Political institutions (General) The purpose of this study was to look into important issues that affect the implementation of the government program particularly the MS ISO 9000. Factors such as organizational culture, leadership commitment and understanding of the ISO is the independent variables (IV) and the level of readiness to implement ISO became the dependent variable (DV). Sample for the research was chosen from 6 government agencies which had implemented and being given the authorization certificate of the MS ISO 9000. Data collection was done by secondary data and also from questionnaire. Data analysis was done with the computer program SPSS with sub-program frequency, mean, standard deviation, Pearson's correlation and regression. The study found that organizational culture and leadership commitment correlates negatively with the level of readiness to implement ISO. Furthermore the study found that there is a positive relationship between the understanding of the program (ISO) with the level of readiness to implement the MS ISO 9000. This study also found a chain relationship between organizational culture and leadership commitment, relationship between leadership commitment and understanding of the program, and relationship between understanding of the program and the level of readiness. The study also found out that gender, the officer level and type of work do not differentiate their level of readiness to implement the program. From this study, few suggestion is put forward to be considered for future study. A study based on factors other than this study should be done to look into what factors really affecting the implementation of government policies. A study through observation and personal interviews is suggested to get better views of the respondents. 2001 Thesis https://etd.uum.edu.my/460/ https://etd.uum.edu.my/460/1/Zainun_binti_Sarbini%2C_2001.pdf text eng public https://etd.uum.edu.my/460/2/1.Zainun_binti_Sarbini%2C_2001.pdf text eng public masters masters Universiti Utara Malaysia
institution Universiti Utara Malaysia
collection UUM ETD
language eng
eng
topic JF Political institutions (General)
spellingShingle JF Political institutions (General)
Zainun, Sarbini
Pelaksanaan MS ISO 9000 Di Sektor Awam
description The purpose of this study was to look into important issues that affect the implementation of the government program particularly the MS ISO 9000. Factors such as organizational culture, leadership commitment and understanding of the ISO is the independent variables (IV) and the level of readiness to implement ISO became the dependent variable (DV). Sample for the research was chosen from 6 government agencies which had implemented and being given the authorization certificate of the MS ISO 9000. Data collection was done by secondary data and also from questionnaire. Data analysis was done with the computer program SPSS with sub-program frequency, mean, standard deviation, Pearson's correlation and regression. The study found that organizational culture and leadership commitment correlates negatively with the level of readiness to implement ISO. Furthermore the study found that there is a positive relationship between the understanding of the program (ISO) with the level of readiness to implement the MS ISO 9000. This study also found a chain relationship between organizational culture and leadership commitment, relationship between leadership commitment and understanding of the program, and relationship between understanding of the program and the level of readiness. The study also found out that gender, the officer level and type of work do not differentiate their level of readiness to implement the program. From this study, few suggestion is put forward to be considered for future study. A study based on factors other than this study should be done to look into what factors really affecting the implementation of government policies. A study through observation and personal interviews is suggested to get better views of the respondents.
format Thesis
qualification_name masters
qualification_level Master's degree
author Zainun, Sarbini
author_facet Zainun, Sarbini
author_sort Zainun, Sarbini
title Pelaksanaan MS ISO 9000 Di Sektor Awam
title_short Pelaksanaan MS ISO 9000 Di Sektor Awam
title_full Pelaksanaan MS ISO 9000 Di Sektor Awam
title_fullStr Pelaksanaan MS ISO 9000 Di Sektor Awam
title_full_unstemmed Pelaksanaan MS ISO 9000 Di Sektor Awam
title_sort pelaksanaan ms iso 9000 di sektor awam
granting_institution Universiti Utara Malaysia
granting_department Sekolah Siswazah
publishDate 2001
url https://etd.uum.edu.my/460/1/Zainun_binti_Sarbini%2C_2001.pdf
https://etd.uum.edu.my/460/2/1.Zainun_binti_Sarbini%2C_2001.pdf
_version_ 1804888205930004480