Occupational stress and deviant workplace behavior among customer services employees of a call center in Malaysia
Researchers have shown an increased interest in conducting studies in deviant workplace behavior since the past researches shown the cascading effects of workplace deviance on the organization as a whole. However, there is still question on the association and the influence of occupational stress a...
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| Format: | Thesis |
| Language: | eng eng |
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2015
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| Online Access: | https://etd.uum.edu.my/4988/1/s813632.pdf https://etd.uum.edu.my/4988/7/s813632_abstract.pdf |
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