Measuring service quality in m-commerce context: The case of Arab Open University, Jordan

This study explores the impact of service quality dimensions (website design, reliability, responsiveness, trust, personalization, perceived risk and perceived cognitive control), information quality dimensions (content usefulness and content adequacy) and system - quality dimensions (ease of use,...

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Bibliographic Details
Main Author: Salameh, Anas Abdelsatar Mohammad
Format: Thesis
Published: 2015
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