Interethnic leader-member exchange in Malaysian organizations: A qualitative research

Researchers have recognised the impact of cultural differences on leader-member exchange (LMX) at work. In Malaysia, each ethnic group is bringing their own values to the workplace, exemplifying a strong cultural diversity. However, little research had been pursued towards understanding LMX from in...

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Main Author:	Noew, Hooi San
Format:	Thesis
Language:	eng eng
Published:	2016
Subjects:	HD58.7 Organizational Behavior.
Online Access:	https://etd.uum.edu.my/5784/1/depositpermission_s92755.pdf https://etd.uum.edu.my/5784/2/s92755_01.pdf
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id	my-uum-etd.5784
record_format	uketd_dc
institution	Universiti Utara Malaysia
collection	UUM ETD
language	eng eng
advisor	Abu Bakar, Hassan Mustaffa, Che Su
topic	HD58.7 Organizational Behavior.
spellingShingle	HD58.7 Organizational Behavior. Noew, Hooi San Interethnic leader-member exchange in Malaysian organizations: A qualitative research
description	Researchers have recognised the impact of cultural differences on leader-member exchange (LMX) at work. In Malaysia, each ethnic group is bringing their own values to the workplace, exemplifying a strong cultural diversity. However, little research had been pursued towards understanding LMX from interethnic perspective. The current research aims to provide insight on interethnic LMX in Malaysian organizations through identifying the dimensions exchanged between the dyads, their similarities and differences with regards to their needs in LMX as well as the ‘give and take’ in the relationships. Instead of an existing LMX scale, the present research used a less-adopted interpretative method- semi structured interview. With a total of 36 interviews with participants from various industries, current research managed to provide a new insight into LMX in Malaysia from interethnic perspective. Data collected from the interviews were analyzed using thematic analysis to answer the three research questions. First, the current research found the dimensions exchanged between interethnic leader-member dyads to be different from the existing dimensions, i.e.: Mutual Respect, Cooperation, Favour/ Renqing, Personal Friendship, Limited Personal Exchange, Appreciation towards Diversity and Perceptions. Next, the differences and similarities between different ethnic groups with regards to their needs in LMX were identified. The current research also identified the characteristics that interethnic dyads are always persistent on and those they always give in to their partners in their relationships. The current research made some obvious implications from theoretical, methodological and practical perspectives. Its findings provided a notable theoretical extension to the extant literature on both LMX and interethnic interactions in Malaysia. In addition, the use of semi-structured interview enabled the participants to share their LMX experiences discursively, encouraging the adoption of the method in future LMX studies. The current findings also provide some practical guidelines to leader-member dyads in Malaysia in getting along with their diverse partners.
format	Thesis
qualification_name	Ph.D.
qualification_level	Doctorate
author	Noew, Hooi San
author_facet	Noew, Hooi San
author_sort	Noew, Hooi San
title	Interethnic leader-member exchange in Malaysian organizations: A qualitative research
title_short	Interethnic leader-member exchange in Malaysian organizations: A qualitative research
title_full	Interethnic leader-member exchange in Malaysian organizations: A qualitative research
title_fullStr	Interethnic leader-member exchange in Malaysian organizations: A qualitative research
title_full_unstemmed	Interethnic leader-member exchange in Malaysian organizations: A qualitative research
title_sort	interethnic leader-member exchange in malaysian organizations: a qualitative research
granting_institution	Universiti Utara Malaysia
granting_department	Awang Had Salleh Graduate School of Arts & Sciences
publishDate	2016
url	https://etd.uum.edu.my/5784/1/depositpermission_s92755.pdf https://etd.uum.edu.my/5784/2/s92755_01.pdf
_version_	1747827981495042048
spelling	my-uum-etd.57842016-07-20T10:05:04Z Interethnic leader-member exchange in Malaysian organizations: A qualitative research 2016 Noew, Hooi San Abu Bakar, Hassan Mustaffa, Che Su Awang Had Salleh Graduate School of Arts & Sciences Awang Had Salleh Graduate School of Arts and Sciences HD58.7 Organizational Behavior. Researchers have recognised the impact of cultural differences on leader-member exchange (LMX) at work. In Malaysia, each ethnic group is bringing their own values to the workplace, exemplifying a strong cultural diversity. However, little research had been pursued towards understanding LMX from interethnic perspective. The current research aims to provide insight on interethnic LMX in Malaysian organizations through identifying the dimensions exchanged between the dyads, their similarities and differences with regards to their needs in LMX as well as the ‘give and take’ in the relationships. Instead of an existing LMX scale, the present research used a less-adopted interpretative method- semi structured interview. With a total of 36 interviews with participants from various industries, current research managed to provide a new insight into LMX in Malaysia from interethnic perspective. Data collected from the interviews were analyzed using thematic analysis to answer the three research questions. First, the current research found the dimensions exchanged between interethnic leader-member dyads to be different from the existing dimensions, i.e.: Mutual Respect, Cooperation, Favour/ Renqing, Personal Friendship, Limited Personal Exchange, Appreciation towards Diversity and Perceptions. Next, the differences and similarities between different ethnic groups with regards to their needs in LMX were identified. The current research also identified the characteristics that interethnic dyads are always persistent on and those they always give in to their partners in their relationships. The current research made some obvious implications from theoretical, methodological and practical perspectives. Its findings provided a notable theoretical extension to the extant literature on both LMX and interethnic interactions in Malaysia. In addition, the use of semi-structured interview enabled the participants to share their LMX experiences discursively, encouraging the adoption of the method in future LMX studies. The current findings also provide some practical guidelines to leader-member dyads in Malaysia in getting along with their diverse partners. 2016 Thesis https://etd.uum.edu.my/5784/ https://etd.uum.edu.my/5784/1/depositpermission_s92755.pdf text eng staffonly https://etd.uum.edu.my/5784/2/s92755_01.pdf text eng public Ph.D. doctoral Universiti Utara Malaysia Abdullah, A. B. (2005). 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