The relationship between interpersonal trust, employee satisfaction, employee commitment, leader support and employee loyalty: A study of the employees in an automotive sector in Malaysia

The relationship between interpersonal trust, employee satisfaction, employee commitment, leader support and employee loyalty: A study of the employees in an automotive sector in Malaysia

The Malaysian automotive industry was unable to retain employees who are loyal, hence affecting its competitiveness. The objectives of this study were to determine the relationships among interpersonal trust, employee satisfaction, employee commitment and leader support with employee loyalty. Liter...

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Main Author: Tajul Zahari, Abu Bakar
Format: Thesis
Language:eng
eng
Published: 2016
Subjects:
HF5549-5549.5 Personnel Management
Employment
Online Access:https://etd.uum.edu.my/6350/1/s91829_01.pdf
https://etd.uum.edu.my/6350/2/s91829_02.pdf
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institution Universiti Utara Malaysia
collection UUM ETD
language eng
eng
advisor Sharif, Mohmad Yazam
topic HF5549-5549.5 Personnel Management
Employment
spellingShingle HF5549-5549.5 Personnel Management
Employment
Tajul Zahari, Abu Bakar
The relationship between interpersonal trust, employee satisfaction, employee commitment, leader support and employee loyalty: A study of the employees in an automotive sector in Malaysia
description The Malaysian automotive industry was unable to retain employees who are loyal, hence affecting its competitiveness. The objectives of this study were to determine the relationships among interpersonal trust, employee satisfaction, employee commitment and leader support with employee loyalty. Literature review suggested that trust, satisfaction, commitment and leader support exist in organizations as a dynamic set of factors, influenced by different surroundings and culture. Six hypotheses were then developed. This study utilized a quantitative research design. An established automotive firm in Malaysia was chosen as the target. The respondents of the study were the executives of this automotive firm. The executive register of the chosen firm was used as the base. Using stratified random sampling, the study sample was determined as 800 respondents. The research instrument was the survey questionnaire which was adopted and adapted from past research. The questionnaires were self–administered. From the 800 questionnaires distributed, 361 were returned, giving the study a response rate of 45 percent. For data analysis, the study used multiple regression and correlation methods. The findings of the study had indicated that interpersonal trust influenced leader support; employee satisfaction influenced leader support; employee commitment influenced leader support; and leader support was found to have a significant relationship with employee loyalty. The hypotheses involving the relationships of interpersonal trust, employee satisfaction, employee commitment and employee loyalty were partially supported. One important finding in this study was that leader support did not mediate the relationships between interpersonal trust, employee satisfaction, employee commitment and employee loyalty. This study contributed theoretically, methodologically and practically to academicians, professionals and managers in the automotive organization (as well as other organizations). Limitations in the study were highlighted as opportunities for improvement and recommendations were made to take the research to the next level. It was hoped that this study could further enrich the literature in the related research areas and provide more empirical evidence to support the future efforts of professionals and managers in the effective management of their respective organizations.
format Thesis
qualification_name Doctor of Business Administration (DBA)
qualification_level Doctorate
author Tajul Zahari, Abu Bakar
author_facet Tajul Zahari, Abu Bakar
author_sort Tajul Zahari, Abu Bakar
title The relationship between interpersonal trust, employee satisfaction, employee commitment, leader support and employee loyalty: A study of the employees in an automotive sector in Malaysia
title_short The relationship between interpersonal trust, employee satisfaction, employee commitment, leader support and employee loyalty: A study of the employees in an automotive sector in Malaysia
title_full The relationship between interpersonal trust, employee satisfaction, employee commitment, leader support and employee loyalty: A study of the employees in an automotive sector in Malaysia
title_fullStr The relationship between interpersonal trust, employee satisfaction, employee commitment, leader support and employee loyalty: A study of the employees in an automotive sector in Malaysia
title_full_unstemmed The relationship between interpersonal trust, employee satisfaction, employee commitment, leader support and employee loyalty: A study of the employees in an automotive sector in Malaysia
title_sort relationship between interpersonal trust, employee satisfaction, employee commitment, leader support and employee loyalty: a study of the employees in an automotive sector in malaysia
granting_institution Universiti Utara Malaysia
granting_department Othman Yeop Abdullah Graduate School of Business
publishDate 2016
url https://etd.uum.edu.my/6350/1/s91829_01.pdf
https://etd.uum.edu.my/6350/2/s91829_02.pdf
_version_ 1747828063817695232
spelling my-uum-etd.63502017-07-05T10:47:56Z The relationship between interpersonal trust, employee satisfaction, employee commitment, leader support and employee loyalty: A study of the employees in an automotive sector in Malaysia 2016 Tajul Zahari, Abu Bakar Sharif, Mohmad Yazam Othman Yeop Abdullah Graduate School of Business Othman Yeop Abdullah Graduate School of Business HF5549-5549.5 Personnel Management. Employment The Malaysian automotive industry was unable to retain employees who are loyal, hence affecting its competitiveness. The objectives of this study were to determine the relationships among interpersonal trust, employee satisfaction, employee commitment and leader support with employee loyalty. Literature review suggested that trust, satisfaction, commitment and leader support exist in organizations as a dynamic set of factors, influenced by different surroundings and culture. Six hypotheses were then developed. This study utilized a quantitative research design. An established automotive firm in Malaysia was chosen as the target. The respondents of the study were the executives of this automotive firm. The executive register of the chosen firm was used as the base. Using stratified random sampling, the study sample was determined as 800 respondents. The research instrument was the survey questionnaire which was adopted and adapted from past research. The questionnaires were self–administered. From the 800 questionnaires distributed, 361 were returned, giving the study a response rate of 45 percent. For data analysis, the study used multiple regression and correlation methods. The findings of the study had indicated that interpersonal trust influenced leader support; employee satisfaction influenced leader support; employee commitment influenced leader support; and leader support was found to have a significant relationship with employee loyalty. The hypotheses involving the relationships of interpersonal trust, employee satisfaction, employee commitment and employee loyalty were partially supported. One important finding in this study was that leader support did not mediate the relationships between interpersonal trust, employee satisfaction, employee commitment and employee loyalty. This study contributed theoretically, methodologically and practically to academicians, professionals and managers in the automotive organization (as well as other organizations). Limitations in the study were highlighted as opportunities for improvement and recommendations were made to take the research to the next level. It was hoped that this study could further enrich the literature in the related research areas and provide more empirical evidence to support the future efforts of professionals and managers in the effective management of their respective organizations. 2016 Thesis https://etd.uum.edu.my/6350/ https://etd.uum.edu.my/6350/1/s91829_01.pdf text eng validuser https://etd.uum.edu.my/6350/2/s91829_02.pdf text eng public dba dba Universiti Utara Malaysia Abdul Aziz, N., & Ramli, H. (2010). Determining critical success factors of intention to quit among lecturers:An empirical study at UiTM Jengka. Gading Business and Management Journal, 14, 33-46. Abdullah, R. B., Musa, M., Zahari, H., Rahman, R., & Khalid, K. (2011). The study of employee satisfaction and its effects on loyalty in hotel industry in Klang Valley, Malaysia. International Journal of Business and Social Science, 2(3), 147-155. Abdullah, R., Jusoff, K., Ahmad, Z., & Takahashi, Y. (2009). 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