The role of work engagement in promoting service-oriented organizational citizenship behavior

Service-oriented organizational citizenship behavior (SO-OCB) is a form of the extra- role behavior performed by service employees when delivering services to customers. SO-OCB includes three dimensions, which are loyalty, service delivery and participation. In the context of private hospitals, nurs...

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Bibliographic Details
Main Author: Chong, Rong Pin
Format: Thesis
Published: 2017
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