The role of work engagement in promoting service-oriented organizational citizenship behavior
Service-oriented organizational citizenship behavior (SO-OCB) is a form of the extra- role behavior performed by service employees when delivering services to customers. SO-OCB includes three dimensions, which are loyalty, service delivery and participation. In the context of private hospitals, nurs...
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| Format: | Thesis |
| Language: | eng eng |
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2017
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| Online Access: | https://etd.uum.edu.my/7362/1/s821962_01.pdf https://etd.uum.edu.my/7362/2/s821962_02.pdf |
| Tags: | Add Tag |