The role of work engagement in promoting service-oriented organizational citizenship behavior

The role of work engagement in promoting service-oriented organizational citizenship behavior

Service-oriented organizational citizenship behavior (SO-OCB) is a form of the extra- role behavior performed by service employees when delivering services to customers. SO-OCB includes three dimensions, which are loyalty, service delivery and participation. In the context of private hospitals, nurs...

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書目詳細資料
主要作者:	Chong, Rong Pin
格式:	Thesis
語言:	eng eng
出版:	2017
主題:	HD58.7 Organizational Behavior.
在線閱讀:	https://etd.uum.edu.my/7362/1/s821962_01.pdf https://etd.uum.edu.my/7362/2/s821962_02.pdf
標簽:	添加標簽 malaysian 1 theses 1

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