The role of work engagement in promoting service-oriented organizational citizenship behavior
Service-oriented organizational citizenship behavior (SO-OCB) is a form of the extra- role behavior performed by service employees when delivering services to customers. SO-OCB includes three dimensions, which are loyalty, service delivery and participation. In the context of private hospitals, nurs...
محفوظ في:
| المؤلف الرئيسي: | |
|---|---|
| التنسيق: | أطروحة |
| اللغة: | eng eng |
| منشور في: |
2017
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| الموضوعات: | |
| الوصول للمادة أونلاين: | https://etd.uum.edu.my/7362/1/s821962_01.pdf https://etd.uum.edu.my/7362/2/s821962_02.pdf |
| الوسوم: | إضافة وسم |