The Effect of Training and Development on Employees’ Performance in a Selected Call Centre in Kuala Lumpur, Malaysia
The purpose of this research is to examine the effect of training needs assessment, training methods, training content, and employee development programs on employees’ performance. Data were collected using online survey through Google Form. The sample included 115 employees of a private call centre...
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| Format: | Thesis |
| Language: | eng eng eng |
| Published: |
2020
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| Subjects: | |
| Online Access: | https://etd.uum.edu.my/9036/1/s824426_01.pdf https://etd.uum.edu.my/9036/2/s824426_02.pdf https://etd.uum.edu.my/9036/3/824426%20REFERENCES.docx |
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