Showroom CRM framework: a multi-channel integrated retail system for an authorized automobile dealer

The multichannel integrated concept is the core of the customer relationship management (CRM) systems of today's business. This thesis is a case study of an authorized automobile dealer who faces a critical problem of sales that do not meet the dealership target due to customer dissatisfaction...

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Bibliographic Details
Main Author: Al-Homery, Hussein A.
Format: Thesis
Language:eng
eng
eng
eng
Published: 2019
Subjects:
Online Access:https://etd.uum.edu.my/9272/1/Deposit%20Permission%20Not%20Alllow_s95344.pdf
https://etd.uum.edu.my/9272/2/s95344_01.pdf
https://etd.uum.edu.my/9272/3/s95344_02.pdf
https://etd.uum.edu.my/9272/4/s95344_references.docx
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