The influencing factors of the grab car users' satisfaction: a study in Kedah
The main purpose of this study is to examine the influencing factors of the Grab car users’ satisfaction in Kedah. In this study, the dimensions of service quality are represented by tangibility, reliability, responsiveness, assurance, and empathy (independent variables). Meanwhile, the Grab car use...
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| 主要作者: | |
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| 格式: | Thesis |
| 語言: | eng eng eng |
| 出版: |
2021
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| 主題: | |
| 在線閱讀: | https://etd.uum.edu.my/9753/1/permission%20to%20use-not%20allowed.pdf https://etd.uum.edu.my/9753/2/s826346_01.pdf https://etd.uum.edu.my/9753/3/s826346_02.pdf |
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