The effects of internal branding and brand commitment on employee brand performance: an empirical evidence from Pakistan’s public sector banks

Many public sector firms have embraced branding to promote the firm's desired image. However, the application of internal branding in public sector enterprises is relatively a newer topic for researchers and practitioners. While public sector branding has grown in prominence, employee branding...

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Main Author:	Muhammad, Shoaib
Format:	Thesis
Language:	eng eng
Published:	2021
Subjects:	HF5001-6182 Business
Online Access:	https://etd.uum.edu.my/9880/1/depositpermission_s900555.pdf https://etd.uum.edu.my/9880/2/s900555_01.pdf
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id	my-uum-etd.9880
record_format	uketd_dc
spelling	my-uum-etd.98802022-09-26T08:11:49Z The effects of internal branding and brand commitment on employee brand performance: an empirical evidence from Pakistan’s public sector banks 2021 Muhammad, Shoaib Md. Salleh, Salniza Mohammad Yusr Othman, Maha School of Business Management School of Business Management HF5001-6182 Business Many public sector firms have embraced branding to promote the firm's desired image. However, the application of internal branding in public sector enterprises is relatively a newer topic for researchers and practitioners. While public sector branding has grown in prominence, employee branding has garnered less attention. The study examines the impact of internal branding practices on employee brand performance and brand commitment's mediating role in this relationship. The effect of internal branding on employee brand performance is explored theoretically and tested empirically in the Pakistani banking sector. Social Exchange Theory served as the study's foundation. The research paradigm is positivism, so a quantitative approach is used in which questionnaires were distributed to managerial and non-managerial staff. Multi-stage sampling was employed, whereby purposive and stratified random sampling with equal distribution were used. A questionnaire survey was conducted, and 426 responses were found to be valid. Statistical analyses were performed using the SmartPLS 3.2.9 version. The results show that brand knowledge and internal brand communication & training affect employee brand performance positively and significantly. However, brand performance is not influenced by brand identification and brand trust. Besides, brand commitment mediated all the relationships. As this research's sample is limited to public banks, the study should be replicated in other types of banks and countries to ensure the generalizability of the identified relationships. By conducting an empirical analysis of the effects of internal branding from employees' perspectives, these findings contribute to earlier research. Furthermore, the study advances the internal branding and employee brand performance research streams, which have previously been under-explored in the banking context. Managers, particularly those in the service industry, should ensure that adequate brand management processes are in place to support staff brand performance. The study concludes with a discussion, implications, limitations, and future research directions. 2021 Thesis https://etd.uum.edu.my/9880/ https://etd.uum.edu.my/9880/1/depositpermission_s900555.pdf text eng 2022-10-26 staffonly https://etd.uum.edu.my/9880/2/s900555_01.pdf text eng 2022-10-26 staffonly other doctoral Universiti Utara Malaysia
institution	Universiti Utara Malaysia
collection	UUM ETD
language	eng eng
advisor	Md. Salleh, Salniza Mohammad Yusr Othman, Maha
topic	HF5001-6182 Business
spellingShingle	HF5001-6182 Business Muhammad, Shoaib The effects of internal branding and brand commitment on employee brand performance: an empirical evidence from Pakistan’s public sector banks
description	Many public sector firms have embraced branding to promote the firm's desired image. However, the application of internal branding in public sector enterprises is relatively a newer topic for researchers and practitioners. While public sector branding has grown in prominence, employee branding has garnered less attention. The study examines the impact of internal branding practices on employee brand performance and brand commitment's mediating role in this relationship. The effect of internal branding on employee brand performance is explored theoretically and tested empirically in the Pakistani banking sector. Social Exchange Theory served as the study's foundation. The research paradigm is positivism, so a quantitative approach is used in which questionnaires were distributed to managerial and non-managerial staff. Multi-stage sampling was employed, whereby purposive and stratified random sampling with equal distribution were used. A questionnaire survey was conducted, and 426 responses were found to be valid. Statistical analyses were performed using the SmartPLS 3.2.9 version. The results show that brand knowledge and internal brand communication & training affect employee brand performance positively and significantly. However, brand performance is not influenced by brand identification and brand trust. Besides, brand commitment mediated all the relationships. As this research's sample is limited to public banks, the study should be replicated in other types of banks and countries to ensure the generalizability of the identified relationships. By conducting an empirical analysis of the effects of internal branding from employees' perspectives, these findings contribute to earlier research. Furthermore, the study advances the internal branding and employee brand performance research streams, which have previously been under-explored in the banking context. Managers, particularly those in the service industry, should ensure that adequate brand management processes are in place to support staff brand performance. The study concludes with a discussion, implications, limitations, and future research directions.
format	Thesis
qualification_name	other
qualification_level	Doctorate
author	Muhammad, Shoaib
author_facet	Muhammad, Shoaib
author_sort	Muhammad, Shoaib
title	The effects of internal branding and brand commitment on employee brand performance: an empirical evidence from Pakistan’s public sector banks
title_short	The effects of internal branding and brand commitment on employee brand performance: an empirical evidence from Pakistan’s public sector banks
title_full	The effects of internal branding and brand commitment on employee brand performance: an empirical evidence from Pakistan’s public sector banks
title_fullStr	The effects of internal branding and brand commitment on employee brand performance: an empirical evidence from Pakistan’s public sector banks
title_full_unstemmed	The effects of internal branding and brand commitment on employee brand performance: an empirical evidence from Pakistan’s public sector banks
title_sort	effects of internal branding and brand commitment on employee brand performance: an empirical evidence from pakistan’s public sector banks
granting_institution	Universiti Utara Malaysia
granting_department	School of Business Management
publishDate	2021
url	https://etd.uum.edu.my/9880/1/depositpermission_s900555.pdf https://etd.uum.edu.my/9880/2/s900555_01.pdf
_version_	1747828692825931776

The effects of internal branding and brand commitment on employee brand performance: an empirical evidence from Pakistan’s public sector banks

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