The impacts of service quality dimensions on customer satisfaction of banking sector in Penang, Malaysia

Customer satisfaction is a key element for this banking industry which is strongly connected to service quality and it also leads to increased probability when there is improved service quality. Thus, that service quality is the most important factor of success in the banking industry. This study at...

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Bibliographic Details
Main Author: Indrani, Ravinthiran
Format: Thesis
Language:eng
eng
Published: 2021
Subjects:
Online Access:https://etd.uum.edu.my/9956/1/depositpermission_s825899.pdf
https://etd.uum.edu.my/9956/2/s825899_01.pdf
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