The relationship between e-service quality, trust and satisfaction towards consumer online shopping during Covid-19 pandemic

The growing usage of the internet and online shopping in Malaysia provides huge prospects in the e-commerce market, especially for the B2C segment. However, there is a need to study what factors influence consumers' behavior when shopping online. At the same time, the Covid-19 pandemic that occ...

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Bibliographic Details
Main Author: Hasliza, Md Shariff
Format: Thesis
Published: 2021
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