A TQM approach on the measurement of customer satisfaction for users of cellular telephones /
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Main Author: | Subramaniam K. S. Gopala Iyer |
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Format: | Thesis Book |
Language: | English |
Published: |
1998.
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Subjects: | |
Online Access: | http://studentsrepo.um.edu.my/id/eprint/2297 |
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