Measuring the relationship between service quality and customer satisfaction and the influence on customer behavioral intention : an application in children's private supplementary education industry /

Measuring the relationship between service quality and customer satisfaction and the influence on customer behavioral intention : an application in children's private supplementary education industry /

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Bibliographic Details
Main Author: Chin, Kar Lian
Format: Thesis Book
Language:English
Published: 2006.
Subjects:
Customer services > Malaysia > Statistical methods.
Consumer satisfaction > Malaysia > Statistical methods.
Children > Education > Malaysia.
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Description
Physical Description:vii, 62 leaves : ill. ; 30 cm.
Bibliography:Bibliography: leaves 57-61.

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