Measuring the relationship between service quality and customer satisfaction and the influence on customer behavioral intention : an application in children's private supplementary education industry /
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| Main Author: | |
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| Format: | Thesis Book |
| Language: | English |
| Published: |
2006.
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| LEADER | 01276cam a2200277 a 4500 | ||
|---|---|---|---|
| 001 | u745069 | ||
| 003 | SIRSI | ||
| 005 | 200709111239 | ||
| 008 | 070911s2006 my a t 000 0 eng m | ||
| 040 | |a UMK |d UMM | ||
| 090 | |a HF1008 |b UM 2006 Chi | ||
| 098 | |a HF1008 |b UM 2006 Chi | ||
| 100 | 1 | |a Chin, Kar Lian. | |
| 245 | 1 | 0 | |a Measuring the relationship between service quality and customer satisfaction and the influence on customer behavioral intention : |b an application in children's private supplementary education industry / |c Chin Kar Lian. |
| 260 | |c 2006. | ||
| 300 | |a vii, 62 leaves : |b ill. ; |c 30 cm. | ||
| 502 | |a Dissertation (M.B.A.) -- Fakulti Perniagaan dan Perakaunan, Universiti Malaya, 2007. | ||
| 504 | |a Bibliography: leaves 57-61. | ||
| 650 | 0 | |a Customer services |z Malaysia |x Statistical methods. | |
| 650 | 0 | |a Consumer satisfaction |z Malaysia |x Statistical methods. | |
| 650 | 0 | |a Children |x Education |z Malaysia. | |
| 710 | 2 | |a Universiti Malaya. |b Fakulti Perniagaan dan Perakaunan. | |
| 900 | |a HA | ||
| 596 | |a 1 19 | ||
| 999 | |a HF1008 UM 2006 CHI |w LC |c 1 |i A511800107 |d 23/4/2008 |e 23/4/2008 |l STACKS |m P19KOTA |n 6 |r Y |s Y |t TESIS |u 3/10/2007 | ||
| 999 | |a HF1008 UM 2006 CHI |w LC |c 1 |i A511800090 |d 22/8/2016 |e 22/8/2016 |f 6/11/2007 |g 1 |l STACKS |m P01UTAMA |n 11 |r Y |s Y |t TESIS |u 5/11/2007 | ||