The effectiveness of information and communication technology (ICT) introduction in enhancing customer relationship management (CRM) : a study on the Malaysian banking /

The effectiveness of information and communication technology (ICT) introduction in enhancing customer relationship management (CRM) : a study on the Malaysian banking /

Saved in:

书目详细资料
主要作者:	Vimala Kadiresan
格式:	Thesis 图书
语言:	English
出版:	2008.
主题:	Banks and banking > Customer services > Information technology > Malaysia. Consumers' preferences > Malaysia. Consumers > Malaysia > Attitudes.
标签:	添加标签没有标签, 成为第一个标记此记录!

相似书籍

Customer satisfaction and retail banking : an assessement of some of the key antecedents of customer satisfaction in retail banking /
由: Hamdan Abdul Hamid
出版: (2007)

The impact of customer relationship management related critical success factors on customer satisfaction: an emprirical study of the banks in Malaysia /
由: Jan, Muhammad Tahir
出版: (2012)

Factors influencing Arab and non-Arab customers' satisfaction towards banks in Malaysia /
由: Al-Mallah, Nada Tareq
出版: (2012)

Analyzing Malaysian consumers' decision making styles dimensions in banking services
由: Zainal Ariffin, Zailin
出版: (2002)

Corporate image, service quality, customer perceived value, relationship quality and its effect on switching intention among Islamic banking customers in Malaysia /
由: Nor Hashima Hashim
出版: (2011)

Retail customers' perception towards internet banking in Malaysia /
由: Suliman Adam
出版: (2001)

Relationship of functional and relational value to behavioral intention of bank customers in Malaysia /
由: Nasreen Khan
出版: (2012)

A study on the role of customer satisfaction in domestic retail banking sector /
由: Wong, Siew Fong
出版: (2012)

A study on the determinants of behavioral intention towards using mobile banking services in Malaysia /
由: Ang, Gim Wah
出版: (2010)

Developing a customer experience rating for the banking sector in Malaysia / Safian Bujang
由: Bujang, Safian
出版: (2021)

A study on customers loyalty of retail banking in UTC Kota Kinabalu / Nur Farieza Mohd Rafik
由: Mohd Rafik, Nur Farieza
出版: (2015)

A study of consumers' awareness and motivation on Islamic banking /
由: Komala Veeriah
出版: (2012)

Determinants of Islamic bank selection : a case study of Bank Rakyat /
由: Nor Hafizan Razali
出版: (2011)

Branchless digital banking acceptance among Gen Y in Malaysia / Mohd Shahrulnizam Abu Hassan
由: Abu Hassan, Mohd Shahrulnizam
出版: (2017)

Service quality of commercial banks : consumer's perceptions /
由: Lim, Ngat Chin
出版: (1992)

A study of pharmacy customers' profiles and preferences in an urban area /
由: Yoon, Hin Siang
出版: (1996)

The effects of consumer animosity, consumer ethnocentrism and patriotism on the U.S. made products : a study of Muslim consumers in Malaysia /
由: Khairul Anuar Mohammad Shah
出版: (2010)

Technology innovations - positive agents on customer satisfaction - retail banking sector /
由: Goh, Yoon Hin
出版: (2007)

Self-service technology and internet banking : an investigation of consumers' trial decision /
由: Chai, Keng Fui
出版: (2008)

The relationship between online banking practices and consumer trust at Faculty of Medicine Universiti Teknologi MARA, Sg. Buloh Campus / Zeffy Azreen Azlan
由: Azlan, Zeffy Azreen
出版: (2017)

The effect of perceived risk in predicting gift purchase intention /
由: Liew, Chen Siang
出版: (2018)

A CRM framework for a banking call centre /
由: Roskhan Abdul Shukur
出版: (2012)

Electronic banking in Malaysia : consumer perception & behaviour /
由: Lee, Jiann Liang
出版: (1999)

A study on the need for a new TNB consumers service center in Cheras/Balakong area /
由: Azman Mohd
出版: (1996)

An examination of the impact of service quality and customer knowledge towards customer loyalty on Islamic banking / Mohamad Alif Hamidon
由: Hamidon, Mohamad Alif
出版: (2014)

Selection criteria and product holding of Malaysia working in Klang Valley who practices multiple banking /
由: Yeoh, Ai Leen
出版: (2007)

Consumers' intention to adopt Islamic window banks products and services in Kluang, Johor / Aziedah Mhd Noh
由: Mhd Noh, Aziedah
出版: (2019)

An examination of the impact of service quality and customer knowledge towards customer loyalty on Islamic banking / Mohd Amir Ab. Rahman
由: Ab. Rahman, Mohd Amir
出版: (2014)

An examination of the impact of service quality and customer knowledge towards customer loyalty on Islamic banking / Muhammad Shahrel Izzuan Hanuri
由: Hanuri, Muhammad Shahrel Izzuan
出版: (2014)

Measuring service quality using SERVQUAL /
由: Ow, Jolene Chong Fong
出版: (1994)

Determinants of female customers' satisfaction in Saudi Arabian retail banks / Maysoon Ibrahim Qanetah
由: Qanetah, Maysoon Ibrahim
出版: (2011)

Implication of trend extrapolation for industrial buying behavior in Malaysia /
由: Tan, Wee Theng
出版: (1994)

Analisis kualiti perkhidmatan institusi kewangan : kajian kes di BBMB, UKM dan BIMB, BBB /
由: Hairulliza Mohamad Judi
出版: (1996)

The role of customer information in providing banking services: a case study at a top three bank in Malaysia / Abdullah Sadli
由: Sadli, Abdullah
出版: (2002)

Internal marketing : a study of management support and employees' commitment to customer service in banking industry of Malaysia /
由: Sim, Chin Ming
出版: (2008)

The relationship between service quality and customer satisfaction in selected banks in Kuching / Ahmad Shah Abu Bakar ... [et al.]
由: Abu Bakar, Ahmad Shah, et al.
出版: (2014)

Managing service quality, customer's satisfaction and loyalty: The case of RHB Bank Jalan Padungan Branch / Augustine Iman Bandang and Lekny Eni Minier
由: Bandang, Augustine Iman, et al.
出版: (2017)

Relationship between client satisfactions, service quality and client perception towards the effectiveness of client consultation services / Romzan Bujang
由: Bujang, Romzan
出版: (2015)

The role of the ethical brand and its effect on industrial buyers' responses /
由: Sulaiman
出版: (2010)

The study on a customer's satisfaction of banking services at Bandar Jengka Pahang / Nurul Najwa Izzatie Mohd Azmi, Baharuddin Zainudin and Shahril Akmal Abdul Shukor
由: Mohd Azmi, Nurul Najwa Izzatie, et al.
出版: (2012)

Services hosted by the Perpustakaan Sultan Abdul Samad, Universiti Putra Malaysia with Cooperation MySyL Group